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Job description
Customer Service Representative IAre you a people person who enjoys solving problems, learning new things, and being part of a team? D&L Parts Company is looking for a Customer Service Representative I to join our branch team. As a CSR, you will be the first point of contact for our customers and play an important role in creating a positive experience. You'll help customers find the right parts, process orders, answer questions, and work closely with your teammates to keep things running smoothly. No two days are exactly the same, so we're looking for someone who is dependable, detail-oriented, and ready to jump in where needed.What You'll Do:Welcome and assist customers at the counter, over the phone, and through emailHelp customers with product questions, pricing, orders, returns, and general supportEnter and process sales orders, quotes, returns, and delivery requests accuratelyLearn HVAC and appliance parts knowledge through hands-on trainingCheck product availability, pricing, and order status using our computer systemsPartner with warehouse and delivery teams to make sure customers receive their orders on timeHelp pull and package customer orders when neededMaintain an organized, professional, and customer-friendly branch environmentParticipate in inventory counts, training events, and team initiativesWhat We're Looking For:Previous customer service experience preferredHVAC, appliance, warehouse, parts, or distribution experience is a plus — but we're willing to train the right personStrong communication skills and a customer-first attitudeDependable team player who enjoys helping othersComfortable using computers and learning new systemsStrong attention to detail and ability to multitask in a fast-paced environmentAbility to lift up to 75 lbs. with assistance from proper equipment when neededBilingual (English/Spanish) is a plusWhy Join D&L Parts Company?At D&L, we believe great customer service starts with great people. We're a team-focused company that values hard work, reliability, and building long-term relationships with our customers and employees.We offer:Competitive payBenefits packageOpportunities to learn and growSupportive team environmentLong-term career opportunities within the companyIf you're someone who enjoys helping customers, solving problems, and being part of a hardworking team, we'd love to meet you!
Worksite address
raleigh, NC, 27604, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.