About this opportunity
Hi--rise-Bread-Company lists this Counter Shift Lead opportunity in cambridge, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Hi-Rise Bread Co. is hiring Counter Shift Leads! Counter Shift Leads ensure the effective operation of the customer-facing functions of the business by working on all day-to-day aspects of the counter while leading opening and/or closing shifts. They work 4-5 shifts per week (28-40 hours) while excelling in all areas of job performance. They are proficient baristas and are able to work shifts at farmers markets (May-November). Job responsibilities include but are not limited to:
SHIFT LEAD
Lead Counter Staff and Counter Support Staff so as to ensure the effective performance of all operational areas – quality standards, customer service, product knowledge, workflow procedures, etc.
Lead the execution of daily tasks, including setup and breakdown of product displays, outdoor dining equipment, cleaning, restocking, and side work
Order intake and inventory management as needed, including incoming deliveries (milk, coffee, etc,) and internal products (frozen foods, refrigerator organization, etc.)
Able to help customers who have complaints and would like to speak to someone in a leadership position
Attend leadership meetings
CUSTOMER INTERFACE + ORDER MANAGEMENT
Exhibit exemplary customer service in person and over the phone from order placement through pickup
Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions
Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products
Ability to work as a shift’s primary barista
FARMERS’ MARKETS (May-November)
Ability to perform all aspects of a farmers’ market shift, including market packing and preparation, market setup, customer interface, order processing, and market breakdown
Experience in a front-of-house role at a café or restaurant is required, ideally with barista experience and in a supervisory capacity. Good candidates for Counter Shift Leads are those who can commit to a year or more of work. Counter Shift Leads receive a competitive base salary and excellent tips. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages, employee discounts, and employer-subsidized health insurance.
shift meals/beverages
employee discounts
employer-subsidized health insurance
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Worksite address
cambridge, MA, 02140, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.