About this opportunity
Microsoft Corporation lists this Creative Operations Manager opportunity in redmond, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
nAt Microsoft, we're building a modern, AI-forward marketing organization that learns faster, activates smarter, and drives measurable impact. Our in-house creative studio produces the work that brings Microsoft's commercial brand to life across every channel and customer touchpoint. This role keeps that studio running day to day.
nThe Creative Operations Manager runs the intake queue, traffics work to the right teams against real capacity, and owns the systems and reporting that keep everything visible. You are the person who knows what is in flight, who is working on it, whether it is on track, and what it will cost. When a brief arrives incomplete or a schedule is at risk, you catch it early and resolve it.
nThis is a hands-on role for someone who enjoys building order out of competing demands. You will work closely with creative leads, producers, and marketing stakeholders, and you will have real ownership of the tools and processes the studio depends on. We expect you to use AI-enabled tooling and automation to reduce manual work in intake, status reporting, and resourcing.
nKey outcomes: a clean and current intake queue; briefs that meet standard before work begins; accurate capacity and assignment data; a reliable master schedule; and weekly reporting stakeholders trust. Success is measured by on-time delivery, cycle time, brief completeness, and the accuracy of capacity and budget reporting.
nAt Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth-mindset culture, we innovate responsibly and measure success by shared progress across people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what is next for everyone.
nResponsibilities
nIntake and brief quality
nnnRun the intake queue day to day, triaging incoming requests and keeping the queue current and accurate.
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nnHold the bar on brief quality, pushing back on incomplete or unclear briefs before work is scheduled.
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nnWork with requesters to sharpen scope, deliverables, and timing so projects start with a clear definition of done.
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n nTrafficking and resourcing
nnnTraffic work to the right teams and assign resources against current capacity.
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nnTrack utilization and surface conflicts, bottlenecks, and over-allocation before they affect delivery.
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nnPartner with producers and creative leads to rebalance assignments as priorities shift.
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n nWork management systems
nnnServe as administrator for the work management platform, owning templates, workflows, permissions, and reporting views.
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nnKeep project data clean and current so reporting reflects reality without manual reconciliation.
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nnIdentify and implement automation and AI-enabled improvements that remove repetitive administrative work.
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n nSchedule and dependencies
nnnMaintain the master calendar across the studio's active work.
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nnMap schedule dependencies across projects and flag downstream risk as dates move.
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n nBudget tracking
nnnTrack project budgets against estimates and flag variance early with a clear explanation of the driver.
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nnSupport estimating, purchase-order processing, and invoice reconciliation in partnership with finance.
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n nFreelance roster
nnnManage the freelance roster, including sourcing, onboarding, rate management, and performance feedback.
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nnCoordinate contracts and onboarding logistics so freelance talent is productive quickly.
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n nReporting
nnnProduce the weekly status and capacity reporting for the studio and its stakeholders.
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nnMaintain operating metrics such as throughput, on-time delivery, and cycle time, and surface trends that need attention.
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n nQualifications
nRequired/minimum qualifications
nnBachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 2+ years of marketing operations, program management, project management, or related experience OR equivalent experience.
n nAdditional or preferred qualification
nnn5+ years of experience in creative operations, studio operations, project management, or agency traffic management, or equivalent experience.
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nnHands-on experience with a work management platform such as Workfront, Asana, Wrike, or Airtable.
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nnExperience in an in-house creative studio or a creative agency, supporting designers, writers, and producers.
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nnAdministrator-level ownership of a work management platform, including building templates, workflows, and reports.
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nnExperience with resource and capacity planning across concurrent projects and competing priorities.
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nnExperience tracking project budgets and managing freelance rosters, rates, and onboarding.
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nnFamiliarity with digital asset management, review and approval tooling, and creative production workflow.
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nnExperience applying AI or automation to reduce manual operational and reporting work.Excellent written and verbal communication, with the confidence to push back constructively on incomplete requests.
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n nMarketing Technology IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
n nMarketing Technology IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
nCertain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
n nThis position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
nMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (
Worksite address
redmond, WA, 98052, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.