About this opportunity
AB Staffing Solutions lists this Credentialing Specialist- Team Lead opportunity in gilbert, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Summary
AB Staffing Solutions is seeking an experienced Credentialing Specialist Team Lead to help lead the day-to-day operations of our credentialing team.
This is a hands-on leadership role for someone who can balance supporting the team with maintaining their own credentialing workload. The Team Lead will help drive productivity, quality and accountability while serving as the primary resource for workflow questions, training, file review and day-to-day issue resolution.
The ideal candidate is organized, detail-oriented and comfortable holding others accountable while maintaining a positive, solution-oriented approach. This person will work closely with the Credentialing Manager and leadership team to ensure expectations, priorities and process changes are clearly communicated and executed across the department.
Team Oversight & Daily Operations
Enforce the direction and expectations established by leadership to ensure productivity and deadlines are consistently met
Serve as the first point of contact for team questions, workflow support and day-to-day issue resolution
Address routine performance, workflow and team concerns directly when appropriate
Monitor individual and team workloads and escalate capacity concerns to leadership when additional support is needed
Assist with onboarding, training and development of new Credentialing Specialists
Help ensure team members understand department expectations, processes and performance standards
Lead by example by maintaining an active credentialing workload while supporting the team
Consistently bring a positive, solution-oriented attitude and help create a motivated, accountable and team-first environment
Credentialing & Compliance Responsibilities
Guide healthcare professionals through the credentialing and onboarding process
Maintain and update employee documentation to meet company, client and regulatory requirements
Monitor missing, incomplete and expiring compliance documents and ensure timely follow-up
Order drug screens, immunizations, background checks and other required screenings
Verify state licenses, certifications and professional credentials
Ensure compliance with Joint Commission standards, internal processes and client-specific requirements
Process new assignments, extensions and reassignments
Conduct pre-calls and follow up with healthcare professionals until they are fully cleared for work
Maintain accurate credentialing records and documentation within internal systems
Communicate credentialing status, potential delays and clearance concerns to the appropriate internal teams
Quality & Compliance Execution
Review credentialing files for accuracy and completeness prior to final approval
Ensure the team consistently follows compliance standards, internal processes and client requirements
Identify errors, trends or recurring compliance issues and communicate them to department leadership
Provide coaching and additional guidance when quality concerns are identified
Help maintain consistency and accuracy across the credentialing team
Communication & Coordination
Serve as the liaison between the credentialing team and department leadership
Communicate updates, priorities and process changes from management to the team
Maintain strong communication with recruiters, sales, operations, healthcare professionals, vendors and clients
Partner closely with sales and operations teams to ensure smooth placements and prevent credentialing delays
Provide timely updates when credentialing issues could impact a healthcare professional's start date
Escalation Support
Resolve routine and mid-level credentialing, workflow and team issues independently
Help troubleshoot credentialing challenges before escalating them to management
Escalate complex compliance, performance or client-related concerns to the Credentialing Manager
Provide leadership with clear information and recommended solutions when escalating an issue
Qualifications
High School Diploma or GED required
Previous healthcare credentialing, compliance or onboarding experience required
Experience within healthcare staffing strongly preferred
Previous team lead, training, mentoring or leadership experience preferred
Strong understanding of healthcare credentialing and compliance processes
Knowledge of Joint Commission requirements preferred
Exceptional attention to detail and organizational skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong written and verbal communication skills
Comfortable providing feedback, addressing issues and holding team members accountable
Strong problem-solving skills with the ability to determine what can be handled independently and what requires escalation
Proficient in Microsoft Outlook, Excel and Word
Strong computer skills and ability to quickly learn credentialing systems and processes
Positive, team-oriented attitude with a willingness to jump in and help wherever needed
Why Work With AB Staffing Solutions
Family-oriented and fun team culture
Competitive salary + potential for quarterly bonuses
Health, dental and vision insurance
401(k) with company match
Paid parental leave
8 paid holidays, including your birthday
Generous PTO and flex time
Quarterly department outings
Monday-Friday schedule, 8 AM-5 PM
Opportunity to grow your leadership experience within a growing organization
AB Staffing Solutions is an Equal Opportunity Employer.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.