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Job description
Credit and Collection Specialist - Patient AccountsLocation: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.This position must be able to go into our office in Lake Mary's office 3200 Lake Emma Road 1-2 days a week.The Credit and Collections Specialist is responsible for collection activities related to past due health insurance premiums and/or past due health insurance claims.How you'll make a difference:Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claims. Researches validity of past due and/or disputed debt.Generates demand letters.Prepares reports reflecting status of credit and collection activities for management review.Responsible for follow-up on aged and current patient receivables to reduce outstanding balances and improve cash collections.Reviews assigned accounts using Excel-based worklists, confirming demographics, guarantor information, and balance accuracy prior to patient outreach.Conducts inbound and outbound calls to patients to provide balance explanations, answer account questions, and request/secure payment.Processes credit/debit payments, posts transactions as required, and documents all collection activity clearly in the account notes.Demonstrates understanding of A/R concepts (aging, denials vs. patient responsibility, payment posting impacts, account status).Comfortable on the phone; communicates respectfully and clearly with patients, including those who are upset or confused.Minimum Requirements:Requires a H.S. diploma or equivalent and a minimum of 1 year of prior commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background.Job Level: Non-Management Non-ExemptWorkshift: Job Family: AFA > Financial Operations
Worksite address
lake mary, FL, 32746, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.