Job description
What this role is about
You’ll help power an efficient, accurate credit workflow by owning:
Customer‑centric inbound and outbound communication that meets company quality standards
Investigation and verification of credit, employment, and financial information supporting mortgage underwriting
Management of incoming and pending supplement requests with attention to detail and turnaround time
Interpretation and review of credit reports, including complex scenarios such as bankruptcy or foreclosure
Delivery of timely, accurate information to customers and internal teams
Compliance with all Federal and State regulations, privacy standards, and internal procedures
Accurate documentation and adherence to training manuals, workflows, and policy guidelines
Effective routing of inquiries and close partnership with other internal departments
You’ll ensure supplements are processed quickly and accurately—supporting production goals for volume, turn‑time, and quality.
Close partnership with production teams
You’ll work closely with credit operations, underwriting support, and customer‑facing teams to:
Prioritize supplement requests
Resolve credit or documentation issues
Maintain accuracy and service levels in a call‑center environment
Ensure customers receive consistent, compliant, high‑quality communication
What you bring
Experience in the financial services or mortgage services industry (required)
Strong understanding of credit services, reports, and regulatory considerations
Customer service experience in a professional environment
Ability to interpret complex credit scenarios (foreclosure, bankruptcy, etc.)
Excellent communication, decision‑making, persuasion, and problem‑resolution skills
Comfort working in a fast‑paced, goal‑oriented, team‑based environment
Proficiency with Microsoft Office
Bilingual Spanish/English HIGHLY preferred
Willingness to work the PST time zone
How performance is measured
Success in this role is driven by:
Production volume
Turn‑time on supplement requests
Accuracy and quality
Customer satisfaction
Compliance with all regulatory and procedural requirements
Why You’ll Love Working at Altisource
Remote‑First Culture: Distributed team, async collaboration, time‑zone flexibility
Compensation:from $18-20/hour (DOE) + 401(k) with company match
Benefits: Medical, Dental, Vision; FSA; Life + STD/LTD
Time Off: Paid holidays + 19 days PTO (28 paid days/year)
Your next opportunity starts here. Apply now and make an impact.
Our Innovation Starts with YOU!
Altisource’s Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.
We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business.
Lenders One is hiring a Credit Service Representative | Customer‑centric, high‑impact, fast‑paced role
Lenders One plays a critical role in supporting the mortgage underwriting lifecycle, and we are elevating how credit services operate. As a Credit Service Representative, you will investigate, verify, and analyze credit information that directly supports loan decisioning. You will partner closely with production teams, deliver fast and accurate credit report supplements, and serve as a trusted customer‑facing expert throughout the credit verification process.
This is a role for someone who thrives in a high‑volume environment, communicates with clarity and empathy, and enjoys solving customer problems with precision. If you are ready to take on an essential role in the mortgage credit ecosystem, keep reading.
This position is only considering applicants currently residing in the United States.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.