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Job description
Location
San Antonio, TX
Position
General Manager, San Antonio Boutique
Reports to
Director, Creed Boutiques North America
Overview
The General Manager oversees all daily operations of the Creed Boutique, building a teamwork environment and leading by example to ensure all goals are met while delivering best-in‑class customer service internally and externally. The individual delivers a captivating, branded customer experience and drives consistent sales growth that positively represents our luxury brand, Creed.
Core Responsibilities
Lead a high‑performing, customer‑service‑oriented team; coach and provide feedback to ensure the full Customer Experience aligns with brand strategies.
Set performance targets and drive store productivity and profitability (conversion rates, sales, UPT, AUS, and customer data capture) using tools such as Shopify and HubSpot.
Plan the store schedule to match peak business hours, ensuring the right employees are available at the right time.
Demonstrate knowledge of the luxury retail market and current trends.
Communicate current advertising and marketing campaigns, new product launches, and promotions to the team.
Embrace brand messages and cascade company communications to all team members.
Continue building business through out‑of‑store networking and in‑store events.
Ensure the boutique is adequately stocked, cleaned, and properly merchandised.
Enforce loss‑prevention and shortage‑control procedures and maintain all safety standards.
Recruit, select, and onboard store staff; develop a strong bench of managers for future leadership positions.
Core Requirements
Minimum 3 years of sales and management experience in the luxury sector; beauty or fragrance a plus.
Strong leadership skills with the ability to coach, develop, and inspire a team.
Exceptional customer‑service orientation and mentality.
Excellent listening and business‑acumen skills; strong interpersonal relationships.
Ability to coordinate and attend regular trainings and stay current on product knowledge.
Strong presentation, communication, and organization skills with high attention to detail.
Ability to analyze the business and identify new functional growth opportunities.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and technically savvy.
Adaptability to an entrepreneurial, fast‑paced environment.
Maintain shop floor standards, including proactive measures.
Willingness to take on new challenges and opportunities as they arise.
Physical ability to move throughout the store, including kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds.
Benefits
Competitive salary, medical, dental, vision, 401(k), paid time off, employee discounts, and more.
Commitment to Diversity
We are committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace and helps us adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
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Worksite address
san antonio, TX, 78208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.