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Job description
POSITION: Operational Lead, The House of Creed
REPORTS TO: General Manager, San Antonio
LOCATION: San Antonio, TX (Anticipated store opening October 2026)
FLSA: Non-Exempt
We are committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Why Work With Us? We care about our team members, and we offer a competitive hourly rate, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!
CORE RESPONSIBILITIES
Manage returns, damages, and testers returns.
Organize and upkeep of stockroom and stock placement within the boutique.
Properly merchandise and implement visual directives, as well as oversee all window installations.
Partner with our Retail Operations department for all work orders.
Order office and collateral supplies.
Lead physical inventory.
Update and maintain boutique IT with support from Retail Operations and IT departments.
Manage all customer shipments - outbound and returns.
Champion and drive Customer Experience (CX) while being an example and holding CX standard
Drive retail sales plan at the store level by exhibiting accountability for overall function of the Creed Sales Team including support to achieve sales plan in all designated stores in market.
Achieve personal sales goals, by developing relationships throughout the store to promote ICP brands and intersell including pre-sale and launch goals set by ICP Manager
Support and execute action plans based on market calendar to maximize sales, including executing presell launches and events in stores while partnering with ICP Managers.
Drive sales by stepping out from the counter to engage with customers and build brand awareness.
Accountable for event presell, goals and set up.
Communicate / escalation all store, counter, product concerns to ICP Manager or appropriate person.
Responsible for opening and closing of boutique.
CORE REQUIREMENTS
Minimum of 3 years of relevant retail sales and customer experience; fragrance, beauty or luxury goods preferred.
Relevant experience demonstrating strong sales experience and proficiency in the retail/fragrance industry.
Excellent verbal & written communication skills; strong interpersonal skills.
Possesses strong attention to detail, event planning and organizational skills to support business needs.
Has good technical computer skills, keyboarding and is knowledgeable of various reporting tools and systems.
Flexible and adaptable to changing priorities with the ability and willingness to multi- task.
Physical ability to move in store including kneeling, stooping, carrying, bending, twisting etc.; ability to lift to 25lbs.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.