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Job description
Crisis Counselor
Heritage Behavioral Health Center – Macon, DeWitt & Piatt Counties Full-Time | Mobile Crisis Response | Community-Based Role
Positions Available on 2nd and 3rd shift
Make a Difference When It Matters Most
Heritage Behavioral Health Center is seeking compassionate, dedicated Crisis Counselors to join our Crisis Care Team. These full-time positions provide life-changing support to individuals experiencing mental health or substance use crises in a variety of community settings—including emergency departments, community agencies, and client homes.
Our Crisis Care program responds to anyone, anywhere, and at any time, offering timely assessment, de-escalation, counseling, linkage to services, and aftercare support. Crisis Counselors play a vital role in helping individuals experiencing distress such as depression, anxiety, substance use concerns, or other behavioral health needs.
If you thrive in dynamic environments and want to make a meaningful impact in our communities, we invite you to apply.
What You'll Do
Provide face-to-face, phone, and virtual crisis intervention in a timely and supportive manner
Work with children, adolescents, and adults across a wide range of crisis situations
Engage individuals admitted to inpatient psychiatric settings and link them to community supports
Assist with involuntary admission processes at the Macon County Court
Maintain strong relationships with referral sources and partner agencies
Collaborate with internal and external providers—including crisis teams, case managers, counselors, psychiatric providers, and clinical leaders—to ensure coordinated, effective care
What You Bring
Knowledge, Skills & Abilities
Ability to engage individuals in behavioral health treatment during high-stress situations
Flexibility—each day looks different, and crisis needs vary
Knowledge of behavioral health diagnoses
Ability to work with individuals with serious mental illness, substance use disorders, or dual diagnoses
Understanding of psychiatry, medical services, and community resources
Excellent decision-making and problem-solving skills
Strong written and verbal communication
Ability to work independently in the community and collaboratively within a team
Ability to navigate an electronic health record
Proficiency in Microsoft Word and Excel
Commitment to ongoing learning and growth
Education & Requirements
Mental Health Professional designation may be considered with 5 years of clinical behavioral health work force experience
Bachelor's or Master's degree in a human services, social work, psychology, education, or other related field preferred
Master's-level Qualified Mental Health Professionals (QMHP) must obtain licensure within 2 years of employment
Valid driver's license, reliable transportation, and automobile insurance required
Experience in crisis services strongly preferred
Salary Range
Mental Health Professional + 5 years' experience: $23.00/hour
Bachelor's Degree: $25.00/hour
Master's Degree: $60,000/annually
Additional compensation with licensure and/or CADC
Eligible for shift-differential for 2nd and 3rd shift
Sign-On Bonus (eligible for one-year commitment):
Bachelor's Degree + one year commitment: $2,500.00
Master's Degree + one year commitment: $5,000.00
Benefits You'll Love
Wellness Days – Every other Friday off, PAID
Generous vacation, sick, and personal leave
Paid holidays
Health Club/Fitness reimbursement
Employee Assistance Program
Continuing education opportunities
Tuition assistance program
Agency-provided life insurance and short-term disability
Retirement plans (401k and Roth)
Optional health, dental, vision, FSA (healthcare & dependent care), and supplemental life insurance Health insurance includes substantial agency contribution
National Health Service Corps site – Eligible clinical staff may qualify for federal loan forgiveness
Join Our Mission
If you are passionate about helping individuals in crisis and want to be part of a team that responds with compassion, skill, and hope—we want to meet you.
Apply today and help us provide support to anyone, anywhere, at any time.
Worksite address
decatur, IL, 62523, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.