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Job description
Job Description
Crisis Counselor - Call / Chat / Text (Onsite Only)
Full-Time & Part-Time | Multiple Shifts Available (Days, Evenings, Overnights, Weekends)
$24.90 - $32.37/hour
Make a Difference When It Matters Most
Are you passionate about helping others through their most difficult moments? We are seeking compassionate, level-headed, and mission-driven Crisis Counselors to provide life-saving support through phone, chat, and text platforms.
In this role, you' ll be on the front lines of mental health support- offering immediate emotional assistance, conducting suicide risk assessments, and connecting individuals with critical resources.
What You' ll Do
Respond to crisis hotline calls, chats, and texts with empathy and professionalism
Provide suicide risk assessments, emotional support, and crisis intervention
Develop safety plans and connect individuals to appropriate resources
Accurately document all interactions in a CRM system
Collaborate with supervisors and mobile crisis units when needed
Conduct follow-ups with high-risk individuals and support ongoing care
Maintain strict confidentiality and adhere to HIPAA standards
Participate in ongoing training, including 988 crisis response certification
What We' re Looking For High School Diploma or GED required (degree in Psychology, Social Work, or related field preferred)
Experience in crisis intervention, counseling, or behavioral health strongly preferred
Strong communication and active listening skills
Tech-savvy with ability to manage multiple systems (phone, chat, documentation)
Ability to stay calm and focused in high-pressure situations
Flexible schedule availability (including nights, weekends, and holidays)
Commitment to ethical standards, confidentiality, and serving diverse populations
Bilingual skills are a plus
Why Join Us? Competitive hourly pay
Comprehensive health benefits at reduced cost
Company-paid life insurance & long-term disability
401(k) with employer match (no vesting period!)
Generous paid time off + sick leave
11 paid holidays annually
Paid bereavement and jury duty leave
Flexible Spending Account (FSA)
Ongoing professional development opportunities
Our Mission
We are committed to providing compassionate, high-quality care to underserved communities. Our team is dedicated to meeting individuals where they are- with dignity, respect, and support- no matter their background or circumstances.
Important Notes This is a fully onsite position
Must be available for evenings, overnight, and weekend shifts
Requires completion of crisis training and certification within the first 21 days
If you' re ready to be a steady voice in someone' s moment of crisis, apply today and make a real impact.
About Sacramento, CA
Ready to kickstart your career in the vibrant Sacramento, California area? This bustling region is not only the capital of the Golden State but also a hub of endless job opportunities and growth potential. From the stunning Tower Bridge crossing the scenic Sacramento River to the delectable farm-to-fork dining scene that's second to none, Sacramento has something for everyone. Catch a performance at the historic Crest Theatre, cheer on the Sacramento Kings at the Golden 1 Center, or discover local artists at the Crocker Art Museum. With the majestic Sierra Nevada mountains nearby and the beautiful parks like the McKinley Park to explore, Sacramento offers an enchanting blend of culture, creativity, and charm that will truly make your career journey unforgettable. Dive into our job listings today and set your sights on a rewarding career in this unforgettable region!
Worksite address
sacramento, CA, 95828, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.