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Job description
Crisis Counselor/Specialist - Full-Time Days & Nights
Be the Lifeline When It Matters Most
Location: Reading, PA
Pay Rate: $23+/hour
Schedule: Full-Time
1st shift 8:00 am - 4:00 pm; Tuesday - Saturday
2nd shift 4:00 pm - 12:00 am Tuesday - Saturday
3rd Shift 12:00 am - 8:00 am; Sunday - Thursday
Program: Crisis Intervention Program
About the Role:
When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support. As a Crisis Counselor, you'll provide essential phone and mobile crisis services—conducting assessments, delivering interventions, and connecting people to life-changing resources. If you're ready for meaningful work where every conversation can save a life, this is your calling.
What You'll Do:
Crisis Response & Assessment: Conduct comprehensive crisis assessments and triage for individuals in distress
Provide immediate crisis counseling via telephone with skill and compassion
Determine when mobile outreach interventions are needed
Respond effectively to urgent situations with professionalism and empathy
Intervention & Support: Deliver evidence-based crisis interventions following best practice principles
Provide service referrals and connect clients to appropriate community resources
Conduct thorough aftercare follow-up contacts to ensure continuity of care
Collaborate with local police and EMS services to coordinate emergency responses
Clinical Excellence & Documentation: Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summaries
Complete all required insurance authorization documentation in a timely manner
Prepare clear, concise reports that effectively communicate client needs
Submit accurate payroll and billing documentation on schedule
Professional Development & Collaboration: Build and maintain strong working relationships with clients, families, and community partners
Participate in agency committees focused on program enhancement
Engage in ongoing training and professional development activities
Contribute to internal quality improvement initiatives
Work collaboratively within your team to ensure seamless crisis services
What We're Looking For:
Required Education (one of the following): Bachelor’s degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor)
Master’s Degree in a behavioral health discipline and three years of experience in a behavioral health setting ( Specialist)
Required Clearances: Pennsylvania Act 33 clearance (Child Abuse)
Pennsylvania Act 34 clearance (Criminal Background)
FBI fingerprint clearance
Verification of exclusion from Medicaid/Medicare Exclusion lists
Essential Skills & Qualities: Strong knowledge of crisis intervention principles and behavioral health practices
Excellent communication skills—both oral and written
Ability to remain calm and focused under pressure
Sound judgment and problem-solving abilities
Compassionate, patient, and professional demeanor
Valid driver's license and ability to safely operate a motor vehicle
Ability to work independently with minimal supervision
Comfortable managing multiple interruptions and shifting priorities
Why Choose This Role?
Make a Real Impact: Be the voice of hope for individuals and families in their darkest moments
Use your skills to prevent tragedy and connect people to healing resources
Know that your work directly saves lives and strengthens your community
Experience the profound satisfaction of crisis resolution
Professional Growth: Comprehensive paid training in crisis intervention best practices
Ongoing professional development opportunities aligned with your career goals
Supportive supervision and clinical coordination
Work within established ethical standards and evidence-based practices
Opportunity to participate in program development and quality improvement
Supportive Work Environment: Join a team that values integrity, teamwork, and collaboration
Work for an organization committed to diversity and inclusion
Access to clinical supervision and peer support
Clear policies and procedures to guide your work
Recognition for your dedication and impact
Comprehensive Benefits: Paid training provided
Employee recognition programs
Referral bonus opportunities
Discount programs through "Tickets at Work"
Comprehensive paid training program
Ongoing professional development
Tuition reimbursement options available
Pathways to leadership roles
Medical, Dental and Vision Benefits
Physical Requirements:
This position requires: Ability to communicate clearly via telephone
Ability to safely drive a motor vehicle for mobile crisis responses
Ability to sit for extended periods during phone-based crisis work
Proficiency with computers and documentation systems
Ability to work with frequent interruptions
Full awareness of environmental stimuli
Strong reading, writing, and typing skills
Perfect For: Mental health professionals seeking crisis intervention specialization
Recent graduates passionate about emergency behavioral health
Experienced counselors ready for high-impact work
Individuals with strong interpersonal skills and emotional resilience
Those who thrive in fast-paced, unpredictable environments
Professionals committed to serving vulnerable populations
Ready to Become a Lifeline?
Join our crisis intervention team and use your skills where they matter most. Every call is an opportunity to make a difference. Every intervention is a chance to guide someone toward hope and healing.
Apply today and start your journey in one of the most meaningful careers in behavioral health.
Learn more about career opportunities:
Holcomb Behavioral Health Systems is an equal opportunity employer committed to diversity and inclusion.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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For further information, please review the Know Your Rights notice from the Department of Labor.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.