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Job description
Crisis Line Remote Customer Service (Massachusetts residents only) M-W 11pm - 5am ET
About The Samaritans Cape Cod and the Islands
The Samaritans is a nonprofit organization dedicated to suicide prevention, crisis support, and postvention services across Cape Cod and the Islands. Our Crisis Line provides compassionate emotional support 24 hours a day, 365 days a year to individuals who need someone to listen.
If you are empathetic, dependable, and committed to helping others, we encourage you to apply and become part of a team that provides hope and connection when it matters most.
Crisis Line Hotline Associate (Overnight)
Remote – Massachusetts Residents Only
Part-Time | Monday – Wednesday | 11:00 PM – 5:00 AM ET
$19.00 per Hour + $1.00 per Hour Shift Differential
Be the Voice That Helps
The Samaritans on Cape Cod and the Islands is seeking compassionate, dependable individuals to join our Crisis Line team as overnight Crisis Line Associates.
Every shift provides an opportunity to make a meaningful difference in someone's life. Crisis Line Associates answer calls from individuals experiencing emotional distress, loneliness, crisis, or thoughts of suicide. Through active listening, empathy, and adherence to evidence-based crisis intervention practices, you will help callers feel heard, supported, and connected to hope.
This is a remote position; however, applicants must reside in Massachusetts to be eligible for employment.
Schedule
Monday, Tuesday, and Wednesday
11:00 PM – 5:00 AM Eastern Time
16.5 scheduled hours per week
Additional hours may be available based on operational needs
Compensation
$19.00 per hour + $1.00 per hour shift differential
Paid training provided
What You'll Do
Answer incoming crisis and emotional support calls from individuals in need
Provide compassionate, non-judgmental listening and emotional support
Assess caller needs and follow established crisis intervention protocols
Accurately document call interactions in the organization's call management system
Maintain strict confidentiality and professionalism
Meet quality and performance standards related to crisis line operations
Participate in required training, coaching, and staff meetings as scheduled
Collaborate with supervisors and team members to ensure continuity of care and service excellence
Support the organization's mission of suicide prevention and emotional support
What We're Looking For
Must be at least 18 years of age
High school diploma or GED required
Massachusetts resident required
Strong verbal communication and interpersonal skills
Ability to remain calm, focused, and compassionate during difficult conversations
Demonstrated sound judgment and professionalism
Ability to maintain confidentiality and handle sensitive information appropriately
Comfortable working independently in a remote environment
Reliable attendance and commitment to scheduled shifts
Basic computer proficiency and ability to learn multiple software platforms
Preferred Qualifications
Experience in customer service, healthcare, social services, behavioral health, crisis intervention, peer support, or related fields
Experience working on a crisis line, hotline, or support line
Bilingual language skills are a plus
Training
Successful candidates will complete all required onboarding and crisis intervention training prior to independently answering calls. Ongoing training and professional development opportunities are provided throughout employment.
The Samaritans on Cape Cod and the Islands is an Equal Opportunity Employer.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.