About this opportunity
Crisis Preparation & Recovery lists this Crisis Operations Specialist opportunity in tempe, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Crisis Operations Specialist (Night Shift)
Shift: Every other Wednesday and Thursday-Saturday 6:45p-7:15p IN OFFICE REQUIREMENT - THURSDAY/FRIDAY
Status: Full-time | Location: Hybrid - Tempe Clinic & Remote Department: Crisis | Reports To: Crisis Operations Manager FLSA Status: Non-Exempt | Pay Class: Hourly
*night shift pay differential*
Position Summary
A Crisis Operations Specialist will be responsible for ensuring timely distribution of dispatch requests from all contracted hospitals to crisis counselors, coordination of patient transfer from the current hospital facility, and communication with outside agencies to provide the appropriate level of care for each client.
At CPR, we are committed to making diversity, equity, inclusion, and belonging an integral part of our daily operations. We strive to hire and retain talented, diverse, and creative individuals, and we are dedicated to ensuring equitable treatment by promoting fairness and respect at every level of our organization.
Knowledge and Skills
Communication must be professional, clear, calm, and sensitive at all times
Demonstrate superb multi-tasking skills to effectively accomplish multiple competing tasks
Maintain phone and computer handling skills
High-level attention to detail and accuracy
Typing by touch skills are necessary in order to properly document
Customer service and/or crisis background, maintain email etiquette, must be able to work effectively both independently and as a member of a growing team
Acts ethically and honestly and applies those behaviors to daily work activities
Primary Duties and Responsibilities
Answer all calls in a timely and professional manner
Distribute dispatch requests to crisis counselors fairly and in a timely manner
Distribute patient referral packets to receiving facilities via electronic fax as needed
Address customer concerns in a professional manner
Communicate with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual
Complete follow up on transfer board regularly throughout each shift
Update hospital staff regarding status of patient transfer regularly throughout each shift
Documentation of all coordination
Gather new client demographic information and document accurately in the appropriate format
Assess callers for danger to self/danger to others and determine the appropriate course of action
Conduct screens for new, or existing, clients to help get them scheduled and/or connected with appropriate services
Adhere to HIPAA privacy and confidentiality regulations and guidelines
Reliable and predictable attendance is an essential job function.
Other duties as assigned
Qualifications and Education Requirements
Associate's degree or bachelor's degree preferred
Qualify as a Behavioral Health Technician (BHT)
Worksite address
tempe, AZ, 85285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.