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Job description
Crisis Services Advocate
We are looking for a compassionate and team-oriented Crisis Services Advocate to join our Crisis Services team providing crisis service delivery, including agency Intakes, walk-in services, needs assessments, safety planning, information and referrals, assessing level of risk, providing information about crime victim's rights and agency services, answering the 24/7 Crisis Line, and supporting Survivors Advocacy Team (SAT) response. This position requires participation in an on-call rotation for SAT response.
Reports to: Crisis Services Coordinator
Supervises: Assigned volunteers and interns
Primary Functions
Provide crisis intervention and safety planning for victims of domestic violence and sexual assault
Conduct agency intakes, including needs and risk assessments, service planning, and shelter eligibility screening
Respond to crisis line calls, walk-in clients, and Survivors' Advocacy Team (SAT) response needs, providing crisis intervention, information, and referrals
Support Survivors' Advocacy Team (SAT) response, including coordination and dispatch to hospitals and law enforcement agencies, as needed
Assess client needs and connect clients to appropriate resources, including agency programs and community services
Provide information and education on protective orders, crime victims' compensation, Child Protective Services, and available agency services
Coordinate with external partners, including mobile crisis units, as appropriate to support client safety
Provide SAT on-call coverage, responding onsite to area hospitals and law enforcement agencies to provide support and crisis intervention
Maintain accurate, complete, and confidential client records and documentation
Apply professional judgment to client interactions, decision-making, and problem-solving in crisis situations
Participate in staff meetings, trainings, and ongoing professional development as required
Maintain flexibility to support evening, overnight, and weekend coverage based on program needs
Participate in DCFOF staff and education meetings as requested.
The above statements are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as required.
This position is grant-funded and will continue only if sufficient grant or external funds are available.
Denton County Friends of the Family, Inc. is an equal opportunity employer.
Requirements
Prerequisites:
Bachelor's degree in social work, psychology, or related field
Excellent oral and written Spanish
Strong communication and organizational skills
Demonstrated understanding of relationship violence, sexual assault, and trauma informed interventions
Experience providing crisis intervention or working in a crisis response environment
Physical Requirements:
Ability to lift 25 lbs
Ability to easily climb stairs
Ability to sit for long periods of time
Worksite address
denton, TX, 76205, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.