About this opportunity
Stripe lists this Critical Support Manager - Escalations opportunity in south san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Product Support EngineerStripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.The Product Support team directly supports our largest and fastest growing users, partnering with them to grow their business. We actively seek and capitalize on opportunities to meet and exceed their service expectations, working to impress the trendsetters and remove obstacles from their path. The team is there when users need us but also there proactively - before they even realize they need support. The Critical Support team exists within Product Support to help address the most escalated user issues. This team responds to users who have sent their issue or concerns to a member of their Stripe account team or to a Stripe executive. We own the resolution of the immediate issue at hand, as well as ensuring that the factors that led to the escalation are addressed and remediated.Ultimately, these cases often shine a light on points of failures within Stripe, and the team has the opportunity to create transformative user experiences, while also helping edit Stripe to rectify the structural issues that resulted in the escalation in the first place. This is a high visibility, high impact role, with the responsibility to work with executives users and cross functional stakeholders, all while helping shape the evolution of this team.
Worksite address
south san francisco, CA, 94080, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.