CRM Strategy & Transformation Manager- Payments- Vice President

Job description

As a CRM Strategy & Transformation Manager on our internal Transformation & Execution group for Payments, you will be responsible for providing strategic leadership, successful design and execution of the CRM Strategy. This includes conducting workshops with key members of the user community to ideate future state business process. You will be the owner of the business process going forward ensuring that business process stays common at its core, and flexible around the edges to evolve as the business evolves and are designed with effective enablement in mind.

The CRM Strategy & Transformation Manager will support JP Morgan Payments, providing thought leadership, roadmap development and solution assessments. The position will require significant collaboration and the ability to be a strategic leader.

Job Responsibilities

Support global standardization of enterprise CRM solution

Establish and define cohesive change management, adoption and technology enablement strategies and plans to ensure successful implementation of CRM program, while minimizing resistance and maximize intended outcomes

Engage stakeholders to define business requirements and define success criteria through user stories and story mapping.

Manage projects through the entire lifecycle: Assess and document current process and associated issues, understand desired state, process improvement design and recommendations, translation of business requirements to technical requirements, user acceptance testing and user implementation.

Lead development and sustainment of a comprehensive, integrated change management, adoption and enablement plan for all major CRM eco-system processes, inclusive of managing a team to achieve results by working across functions and payments product areas

Develop and deploy stakeholder engagement plans to shift technology including digital adoption and artificial intelligence as well as behavior and process changes to achieve project and organizational objectives

Manage an effective team and become dedicated to fulfilling the organization’s mission through highly successful program implementation, team engagement and continuous improvement; create a culture of transparency and communication throughout the organization

Required qualifications, capabilities, and skills

Minimum 5+ years of recent experience in complex organization designing and leading enterprise-wide technology enablement and change management

Bachelor's Degree required

Strong experience of working with front-line sales colleagues to define future state business processes and in identifying features and functions which add the most value to the business

Strong leadership qualities with proven track record to lead and motivate geographically dispersed teams; aptitude to work effectively with clients, senior management and other team members

Exceptional communication skills and ability to communicate and present appropriately at all levels of the organization through written and verbal methods.

Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills

Preferred qualifications, capabilities, and skills

Extensive experience driving process change and efficiencies– strong focus on execution and delivery against objectives

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) and indicate the specifics of the assistance needed.)

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Worksite address

jersey city, NJ, 07390, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.