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Job description
Pro-Shop AssistantThis job description for the Pro-Shop Assistant at Crossing Creeks Country Club provides criteria for the evaluation of the Pro-Shop Assistant position. The Pro-Shop Assistant at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, setting tee times, checking members and guests into the tee sheet. The Pro-Shop Assistant will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.Duties & ResponsibilitiesUnder the direction of the Pro-Shop Manager, the Pro-Shop Assistant at Crossing Creeks Country Club will be responsible for, but not limited to:Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customersWelcoming customers, while offering products, golf knowledge as well as snacks and drinks to members and guestsSetting Tee Times for membersChecking members and guests into the system and giving them a starter ticketVerifying and handling cart rentals from members and guests by keeping track of renter's informationEnsuring everybody has signed a liability waiverVerifying identification and age requirements of all customers for alcohol purchases and golf cart rentalsRestocking the fridge, merchandise, and snacksHandling cash, credit and debit card transactions and membership account charges, ensuring charges are accurate and returning correct change to patrons; balancing the cash registerBuilding a rapport with regular customers to create a positive atmosphereUnderstanding of Golf Etiquette and staying competent in all areas of the game of GolfHaving a thorough understanding and knowledge of all golf, merchandise, and beverage items on the POS system and the ability to recommend golf merchandise, upcoming tournaments, and encourage rental of simulatorsMaintaining cleanliness of work areas throughout the dayEnsuring that the place of work and surrounding area is kept clean and organized at all timesOffering customers daily specials, as well as upsell alternatives to merchandise, events, or food and beverageEncouraging private lessons, MGA/LGA inquiries, GHIN knowledge, tournament information, etc.Having knowledge and the ability to operate Simulator Machines and assist members/guests as neededMaintaining knowledge and use of the Range Ball Dispenser by properly handing out tokens and buckets and properly charging social members and guests for Range BucketsManaging the overall Pro-Shop operationsExhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors, and staffComplying with federal, state, and local regulations and department processes and proceduresHaving and ensuring a good relationship between the other departments to ensure effective communicationShowing leadership and direction with co-workers and other staff membersCommunicating appropriately with members, guests, and co-workersGreeting all members and guests in a warm and welcoming mannerAdhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures, and customer service standardsParticipating in maintaining a safe, clean, and organized environmentOther duties as assignedOn Duty Behavior1. Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty2. Alcohol consumption is not permitted while on duty3. Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst "clocked out" on approved break4. Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices5. No loitering; non-members and non-registered guest are not permitted to be loitering with staffGeneral Responsibilities & Expectations1. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)2. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures3. Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers4. Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties5. Maintaining a professional appearance including wearing designated Crossing Creeks shirt when on duty6. Good personal hygiene per company policies7. Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club8. Maintaining professionalism in job performance and practice9. Communicating needs through the proper chain of command10. Displaying integrity and honesty11. Maintaining a positive attitude towards members, guests, and co-workers12. Contributing to meeting the mission and goals of Crossing Creeks Country ClubPosition RequirementsThe requirements for employment as Pro-Shop Assistant Staff with Crossing Creeks Country Club are:1. Displays a positive attitude and passion for Crossing Creeks Country Club2. Customer service experience3. Critical thinking skills; ability to work autonomously and make efficient use of time and resources4. Excellent communication skills, both verbal and non-verbal, that offers highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure5. Strong interpersonal skills, impeccable organizational skills and time management skills6. Meeting performance expectations and holding oneself accountable for all actions7. Integrity and responsibility8. Flexibility to meet scheduling demands of department9. Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail10. Ability to have good judgement11. Adaptability to ongoing changes12. Takes initiative and always looks for ways to help flow efficiently13. Remain current with all organization policies, procedures, and systems14. Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor15. Computer literacy16. Maintain TABC/food handling license requirements17. Ability to read, write, and speak the English languageEducation/ExperienceTABC / Food Handling license requiredMeets state minimum age to serve alcoholPrevious proven working experience as a Pro-Shop AssistantPhysical DemandsRequires full range of body motionStanding and maneuvering independently and safely around work areaStanding and walking for extensive periods of timeEye-hand coordinationPushing and pullingClimbing (ascending and descending)Bending / StoopingUsing arm, leg and back muscles for extended periodsOccasionally lifts and carries items weighing greater than 50 poundsRequires corrected vision and hearing to within normal rangePotential for cuts and bruisesWork EnvironmentBoth environmental conditions; you will work both inside and out, including inclement weatherExposure to wet and/or humid conditionsAtmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilationExtreme coldExtreme heatLoud and noisyMay be required to work in narrow aisles or passagewaysFrequently required to talk and/or hear
Worksite address
longview, TX, 75601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.