About this opportunity
Romanoff Renovations lists this CSR/Warehouse - Flooring (Everett, WA) opportunity in everett, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service RepresentativeRomanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nation's largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 36 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community.JOB SUMMARYThe Customer Service Representative is responsible for building and maintaining positive relationships with customers, installers, office managers, and The Home Depot within the designated regions. This role is responsible for all aspects of customer service, including managing work orders and providing day-to-day support to installation crews and customers. Receives, inventories, and dispatches rolled carpet goods and supplies based on the daily production schedule in most cases by operating a forklift. First responder to issues reported by stores, installers, customers, or those found on routine jobsite inspections. The position reports to a Site Operations Manager (SOM).ESSENTIAL FUNCTIONSMonitor flooring installations, act as the liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel.Assist with maintaining Installation Crews' Yield Capacity and SettingsProcess requests for estimates/HDMS liaison questions and follow up with appropriate personnelMaintain Installer Engagement, monitor day-to-day installer flow to ensure delivery of services to customers on time. Inform customers and installers of any changes or issues with a work orderWork with District Site Operations Managers (DSOM), Site Operations Manager (SOM), or Assistant Site Operations Managers (ASOM) on assistance with Installer recruitment and retentionTrain installers on RR systems and processesProvide customer service assistance to the local site operations manager and customers. Take appropriate action to resolve all customer issues on timeCoordinate receipt of material, installer pickup, and scheduling all work ordersProcess Incoming Order ReviewPush Schedule Incoming Orders with customers and installersMaintain Push Schedule Worklist and Aging Report, completing tasks by due datesService Tickets: work with the DSOM, SOM and/or ASOM to schedule/coordinate service tickets.Communicate with customers to set expectations and manage the entire work order processAssist DSOM, SOM, or ASOM with Escalated TicketsMay be required to perform jobsite inspections and/or Store visits whenever necessaryWill require travel to field offices to provide onsite support as needed.Continue building strong, positive relationships between The Home Depot and Romanoff RenovationsDaily Warehouse dutiesAdherence to SOPsOther duties as assignedMINIMUM QUALIFICATIONSMust have a valid driver's license, reliable transportation, and possess vehicle insurance.High School Diploma or EquivalentMinimum 3 years of relevant experience, primarily in the customer service fieldStrong verbal and written communication skills with ability to communicate across all levels of the companyStrong customer service skills, ability to provide a positive and professional experienceStrong telephone skillsStrong computer skillsAbility to travel to field offices, job sites, and The Home Depot storesPREFERRED QUALIFICATIONSPrevious customer service experience working in the retail industry, such as The Home Depot or LowesPrevious experience in residential construction is a plusBackground in floor covering installation and understands basic constructionKNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIESSelf-Starter and team playerComfort with public speaking/teachingOrganized and detail-orientedAbility to multi-taskAbility to show empathy to customers and installersStrong autonomous performerFunctions with a sense of urgencyMakes decisions with discernment, considering all sidesAbility to read diagrams and installation specsFamiliar with OSHA workplace regulationsPHYSICAL ACTIVITYSitting up to 5 hours a dayConstant use of hands to type and writeStand up to 6 hours a dayLifting up to 50 pounds, occasionallyDriving a forklift, occasionally. Romanoff Renovations will provide training and certifications as neededBENEFITSMedical, Vision, Dental InsuranceBonus Program401k with Company MatchPaid HolidaysPersonal Time OffEarned PTO for Community ServiceRomanoff Renovations is an equal opportunity employer, and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, citizenship, veteran's status, age, disability status, genetics, or any other category protected by federal, state, or local law.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Worksite address
everett, WA, 98204, US
Who can apply
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