About this opportunity
New Horizon Family Health Services lists this (CSS) Clinical Support Specialist opportunity in greenville, South Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Clinical Support SpecialistThe Clinical Support Specialist works under the supervision of the Program Director/Mallard Site Manager to provide referral and patient flow support to NHFHS Care Teams.Duties Performed:Demonstrates a working knowledge of the EHR, clerical and referral processes.Receives and processes patient-related information from multiple sources, ensuring timely and accurate delivery to the appropriate departments or individuals.Helps support the achievement of provider productivity goals.Establishes and maintains effective working relationships with all members of the health care team and demonstrates appropriate communication skills.Works to process provider referral orders in a timely fashion and forwards necessary EHR information as needed and required for each individual order.Schedules In-House referrals as needed and follows established processes and guidelines.Schedules External referrals for various procedures including, but not limited to, radiological procedures and consultations with specialists as ordered by medical providers and directs patients accordingly.Obtains necessary referral pre-authorizations.Records for referral orders are forwarded via EHR Fax.Communicates all "stat" reports/issues immediately to appropriate team members (MD, FNP, RN / LPN, MA, PM, or CN).If unable to complete a referral, reports immediately to the referring Provider.Understands the purpose of and has a working knowledge of Patient Centered Medical Home concepts.Tracking: works with Task Management and clinical staff, as needed, to track outcomes for referrals, hospitalizations, pap smears, vouchers and other required information supporting Patient Centered Medical Home guidelines.Communicates clerical supply needs to the immediate supervisor in a timely manner.Secures necessary referral pre-authorizations in accordance with payer guidelines and organizational policies.Contributes constructive ideas for a more efficient referral process.Attends staff development programs as required.Attends monthly staff meetings / developmental programs and contributes constructive ideas for more efficient referral processes.Maintains confidentiality of patient information at all times.Qualifications:Education: Required: High school diploma or GED equivalent. CNA. MA, PCT or minimum of 1 year of related work experience.Preferred: 1-2 years higher education in related field or social work fields.Experience: Required: Electronic Health Records ExperiencePreferred: One year experience within a community healthcare settingBenefits and Perks: New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees.Automatic: Annual LeaveSick leaveUp to 12 Paid Holidays plus your birthdayEligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are metContinuing education courses through SC AHECVarious employee discounts. I.e., Verizon, AT&T, YMCA, etc.Eligibility for the Public Service Loan Forgiveness (PSLF) ProgramOptional: Medical (PEBA State Health Plan), Dental and Vision benefitsFlexible Spending and Health Savings AccountsVoluntary Life InsuranceShort Term Disability and Long Term DisabilityAccident and Critical Illness Coverage403 (b) Retirement Plan, with up to 4% employer match after the first year of employmentMission: Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.ICARE Values: The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaborations, Accountability, Respect, and Enrichment.Community: Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away. We are an Equal Opportunity Employer.
Worksite address
greenville, SC, 29601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.