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Job description
Agency Summary
The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City of Indianapolis and Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.
Job Summary
This position is responsible for conducting training for new and current employees, including classroom instruction, on-the-job training, in-service, and remedial training as needed. Additionally, the role serves as a Control Operator on-the-floor for EMS, fire, and police first responders within the 911 Center. This position reports directly to the Shift Supervisor.
Responsible for training new and current employees in 911 law enforcement and/or fire control operations, in-service, remedial, and other areas as needed
Assists management in identifying training needs and scheduling appropriate training for employees
Document and file personnel training documentation and prepare training guides
Evaluate trainees and remediate employees as needed
Processes emergency and non-emergency requests received via telephone, radio, or in person
Remains apprised of all fire, EMS, and police officials within the authority of the 911 Center for the county
Enters information into CAD, VESTA, Map, EMSystem, Location, or other systems accurately
Acquires and maintains certifications as required by the division
Operates CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording, and monitoring devices
Operates specialized platforms and technology systems for informational checks and requests to include CJIS associate systems, wrecker ordering systems, and report database systems to include records management system access
Must maintain confidentiality at all times
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time
High school diploma or equivalent. Must have two (2) years of experience as a Control Operator with Metropolitan Emergency Services Agency. This position's shift (i.e., early, middle, or late) will be assigned based on the agency's current needs.
Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.
Physical Conditions
Sitting at a desk the majority of the day
Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
Tasks may involve extended periods of time at keyboard or workstation
Tasks require the ability to perceive and hear sounds and see visual cues or signals
Tasks require the ability to communicate orally
Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.
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Worksite address
indianapolis, IN, 46262, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.