About this opportunity
Bastionpoint Technology lists this Customer Account Manager opportunity in richmond, va, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Build Relationships. Solve Problems. Make an Impact. Bastionpoint Technology is a growing Managed Service Provider (MSP) serving businesses throughout the Richmond area. We’re looking for a Customer Account Manager who enjoys building relationships, understanding customer needs, solving problems, and making sure clients feel supported.
You’ll become a trusted partner to your clients while working closely with our technical team to ensure their needs are handled from start to finish.
What You'll Do
Serve as the primary point of contact for assigned business clients
Build and maintain strong, long-term customer relationships
Learn each client’s business, technology environment, and needs
Coordinate with the technical team and follow up on open items
Communicate with customers about projects, service requests, and ongoing needs
Participate in customer meetings and account reviews
Manage expectations and resolve concerns professionally
Track account activity and identify opportunities to improve the customer experience
What We're Looking For
2+ years in account management, customer success, client services, relationship management, or a similar customer-facing role
Experience working with business customers or clients
Strong communication, relationship-building, organizational, and problem-solving skills
Ability to manage multiple customers and priorities
Comfortable discussing technology and business needs
Professional, confident, and personable communication style
Willingness to learn and grow within an MSP environment
MSP or IT experience is a plus, but not required. You don’t need to be highly technical—you do need to be comfortable learning technology and communicating with both customers and technical professionals.
We’re looking for someone who takes ownership, follows through, stays organized, asks questions, builds genuine relationships, and handles difficult conversations professionally.
Why Bastionpoint?
Work with a variety of businesses, technologies, and client environments while learning alongside an experienced and supportive team. Bastionpoint offers professional growth and advancement in a collaborative, people-focused environment.
What You’ll Get
$60,000–$65,000 annual salary
Health insurance, paid time off, and retirement plan
On-site gym, sauna, and gaming room
Professional growth and advancement opportunities
Collaborative team environment
Exposure to a wide range of businesses and technology environments
Ready to build something with us?
If you’re relationship-driven, organized, curious, and enjoy helping customers solve problems, we’d love to hear from you.
Apply with your resume
OR
Get a head start here:
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.