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Job description
Description: Description:
Customer Service Associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Will maintain direct contact with customers concerning all aspects of the ordering process and respond to customer inquiries/requests for information concerning orders, deliveries, returns and any issues in a professional and timely manner.
Duties and Responsibilities:
Deliver exceptional customer service
Process orders received via fax or email accurately and timely
Proactively communicate with customers to give updates on important order changes
Work closely with multiple departments such as Shipping/Receiving, Production, Purchasing and Sales
Answer and direct incoming calls
Greet visitors in a respectful and professional manner
Requirements: Requirements:
Minimum 5 years customer service experience- required
EDI and SAP experience
Proficient in Excel, Outlook, Word and PowerPoint
Logistics and manufacturing experience
Aggressive self-starter
Detail oriented along with exceptional organizational skills
Effective communication skills
Ability to work independently and with a team
Ability to multi-task without sacrificing accuracy
8 hour shift
Monday to Friday
Overtime as needed
Education:
High school or equivalent (Preferred)
Experience:
Manufacturing: 2 years (Preferred)
Shift availability:
Day Shift (Preferred)
Work Location: In person
Equal Opportunity Employer Statement:
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
PIab538c9fe58a-
Worksite address
woodridge, IL, 60517, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.