About this opportunity
Hj Enterprises LLC lists this Customer Account & Order Management Specialist opportunity in high ridge, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Account & Order Management SpecialistThe H-J Family of Companies is a global leader in the design and manufacture of products used in the transformer and switchgear industries. We are a family-owned, growth-oriented company that takes pride in innovation, quality, and the success of our employees. Our team members are passionate about creating reliable solutions for our customers worldwide while upholding our values of integrity, teamwork, and continuous improvement.Location: This is an on-site position located in High Ridge, Missouri. Candidates must be able to commute to the office each day. Relocation assistance is not available for this role.About the RoleThe Customer Account & Order Management Specialist serves as the primary operational contact for assigned customer accounts and is responsible for managing orders from receipt through shipment. This role works closely with production, purchasing, logistics, accounting, and quality teams to ensure accurate order processing, proactive communication, and on-time delivery.The ideal candidate has experience supporting customers within a manufacturing, industrial, or distribution environment, is highly detail-oriented, and thrives in a fast-paced operational setting. This is not a retail or call-center customer service role.Essential Duties and ResponsibilitiesOrder Entry & ValidationAccurately enter customer orders into the ERP (Epicor) system, verifying quantities, pricing, ship dates, terms, and all required detailsIssue order acknowledgments within 24 hoursValidate cross-references (Xref), KPP, lead times (LT), and quantities prior to order releaseConfirm pricing aligns with approved rate tables and customer agreementsOrder Lifecycle ManagementManage customer orders from entry through shipment to support on-time deliveryProcess revisions, changes, cancellations, expedites, and special requirementsProactively review ERP dashboards, reports, and order status to identify and address potential delays or issuesCoordinate with internal teams to ensure timely execution of customer requirementsCustomer CommunicationServe as the primary contact for assigned customer accounts regarding order status, updates, and issue resolutionCommunicate changes, delays, or concerns clearly and professionallyEscalate potential delays, shortages, quality concerns, or operational issues to the appropriate internal teamsCross-Functional CoordinationPartner with production, purchasing, logistics, accounting, and quality teams to support customer order executionCoordinate with finance to resolve credit holds, shipment holds, or invoicing concernsSupport investigation and resolution of customer inquiries and account issuesDocumentation & ComplianceProvide required documentation including Certificates of Compliance, W-9 forms, inspection reports, and other regulatory documentationComplete customer-specific reports and documentation requirements accurately and on timeCustomer Data ManagementMaintain accurate customer account records within the ERP system, including:Contact informationBilling and shipping addressesPayment and shipping termsCustomer-specific requirements and notesWhat Success Looks LikeCustomer orders are entered accurately and acknowledged within established timelinesCustomers receive proactive communication and timely updatesProduction or shipment delays are identified early and communicated appropriatelyERP and customer account data remain accurate and audit-readyInternal teams and customers view you as responsive, organized, and dependableQualificationsMinimum of three (3) years of customer account support, order management, inside sales support, or customer operations experience within a manufacturing, industrial, or distribution environment requiredExperience working within an ERP system in a manufacturing environment requiredEpicor ERP experience preferredAssociate's or Bachelor's degree preferredStrong understanding of order processing, production coordination, logistics, and customer communicationStrong attention to detail and data accuracyExcellent written and verbal communication skillsAbility to manage multiple priorities and deadlines in a fast-paced environmentStrong problem-solving skills and sound judgmentAbility to collaborate effectively across departmentsBenefitsThe H-J Family of Companies offers team members a comprehensive suite of benefits including, but not limited to:Medical insurance with FSA and Deductible Reimbursement Arrangement (DRA)Dental and vision insuranceCompany-paid life insurance401(k) retirement plans with Traditional and Roth optionsProfit Sharing with a 3-year vesting scheduleTuition reimbursementMonthly employee appreciation eventsCareer growth opportunities within a global manufacturing organizationJoin us and help power the future!
Worksite address
high ridge, MO, 63049, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.