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Job description
Customer Account Specialist (Manufacturing)
Base pay range: $25.00/yr – $27.00/yr
Seniority level: Associate
Employment type: Full-time
Job function: Manufacturing, Customer Service, and Supply Chain
Industries: Manufacturing and Food and Beverage Manufacturing
Why should you apply?
Great pay
Responsibilities:
Cross-check invoices with purchase orders and delivery receipts.
Ensure pricing accuracy: confirm unit prices, discounts, taxes, and totals match agreed terms.
Prepare bills of lading.
Keep records of customer interactions, process customer accounts, and file documents.
Respond promptly to customer inquiries.
Communicate with customers through various channels.
Act as the main point of contact for clients, addressing inquiries and resolving issues promptly.
Process orders accurately and coordinate with production and logistics teams to ensure timely delivery.
Maintain clear and effective communication with clients regarding product specifications, order status, and any changes or updates.
Maintain accurate records of client interactions, transactions, and feedback for continuous improvement.
Acknowledge and resolve customer complaints.
Process purchase orders in accordance with company policies and timelines.
Validate bills of lading to ensure proper shipment documentation.
Coordinate with the traffic department to confirm logistics and resolve transportation issues.
Partner with buyers and sales reps to address customer inquiries and resolve discrepancies.
Maintain organized and up-to-date customer files and order records.
Qualifications:
High School Diploma.
2+ years of experience in billing, order management, or account support—ideally in food manufacturing or logistics.
Exceptional attention to detail, especially with financial and shipping documents.
Strong organizational and communication skills.
Proficiency in billing software and Microsoft Office Suite (Excel, Outlook, Word).
Ability to thrive in a fast‑paced, cross‑functional team environment.
Strong leadership qualities.
Ajulia Executive Search is a confidential search firm specializing in manufacturing, finance, IT, legal and pharmaceutical positions. This direct‑hire role includes competitive compensation and a full comprehensive benefits package.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.