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Job description
The Customer and Product Quality Assurance Director is a leader of the Product Metallurgists and Customer Service Technical Representatives for the Kaiser Aluminum Packaging business. This tenured quality professional has a deep understanding of the customer’s product requirements and the packaging industry. This role is responsible for representing the needs of the customer internally and representing the business to the customer for product quality and technical service-related matters.
This position will be based out of our Warrick Plant located in Newburg, IN and reports to the VP Sales and Marketing – Packaging with a dotted line to the Warrick Plant Manager.
Responsibilities
Lead the Customer and Product Quality Assurance (CPQA) team to deliver Best in Class Technical Service to our customers
Be the customer champion to ensure all current requirements and needs are represented to the business
Collaborate with customers and the business to identify product and process innovation
Lead the CPQA team to ensure that we deliver the Global Standard for Coated Products
Mentor, train and assist plant-based metallurgists, Customer Service Technical Representatives, and other quality, manufacturing, and commercial representatives to ensure a broad understanding of customer requirements
Drive and lead product performance problem-solving teams across multiple disciplines
Resolve customer quality issues professionally and efficiently
Provide timely Voice of the Customer feedback across the organization
Qualifications
Bachelor’s degree in technical discipline (Metallurgy, Engineering, Material Science, etc.)
7-10 years’ experience in metallurgy or material science role, preferably within aluminum manufacturing or metal-forming processes
Deep knowledge of QMS, customer audits and quality certification process
Excellent analysis and critical thinking skills which include proven expertise in statistical process control, process capability analysis, root-cause methodologies. Highest level of Six Sigma or equivalent preferred.
Demonstrated ability to manage customer technical claims and supplier quality
Excellent leadership, communication and stakeholder management skills
Results oriented and capable of working independently
Physical Demands
While performing the duties of this role, the employee may be required to sit or stand for long periods and spend time on the manufacturing floor interacting with various levels of employees. The employee may occasionally lift or move items up to fifteen pounds.
This position description is not intended to be an exhaustive list of all duties.
We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities.
About Kaiser Aluminum: Talented people join our team because we are a company passionate about environmental sustainability, employee growth, contributing back to our communities and championing an inclusive culture.
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Worksite address
evansville, IN, 47725, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.