About this opportunity
Endless Energy lists this Customer Care Associate (Business Development Representative) opportunity in marlborough, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Your Voice Can Make a DifferenceAt Endless Energy, every conversation is an opportunity to help a homeowner improve the comfort, safety, and efficiency of their home.As a Customer Care Associate (Business Development Representative), you'll be the first impression of our company and an essential part of our customer experience. Whether you're responding to new inquiries, reconnecting with previous customers, or helping someone schedule their next appointment, your ability to build trust and create meaningful conversations directly contributes to our success.This isn't a traditional call center position. You'll work alongside our sales, service, marketing, and operations teams to guide customers through every stage of their journey while creating opportunities that benefit both our customers and our business.If you enjoy talking with people, solving problems, and being rewarded for your performance, we'd love to meet you.Note: this role is open to fully on-site, hybrid, or remote.We believe great performance should be rewarded.Compensation includes:Competitive hourly wage of $18-22+ per hourCommission on completed appointments1-2% commission on qualifying HVAC and insulation sales4% commission on Membership Agreement salesPerformance incentives and growth opportunitiesYour success directly impacts your earning potential.For more than 40 years, Endless Energy has helped homeowners throughout Massachusetts improve the comfort, efficiency, and performance of their homes.Our team provides industry-leading services including:Heating & Air ConditioningPlumbingElectricalHome InsulationMass Save® Home Energy AssessmentsWe continue to grow because we focus on delivering an exceptional customer experience and building lasting relationships with every homeowner we serve.As a Customer Care Associate, you'll become the connection between our customers and our field teams.Your day may include:Responding quickly to inbound phone calls, texts, emails, and online inquiriesScheduling appointments for our sales, service, and home energy teamsFollowing up with homeowners to answer questions and guide them through the next stepsMaking outbound calls to new leads, existing customers, and past proposalsPromoting our Membership Program and explaining its benefitsReconnecting with previous customers regarding open estimates and home improvement opportunitiesConfirming upcoming appointments and communicating schedule updatesFollowing up after appointments and installations to ensure customer satisfactionCollecting customer information accurately within our CRM systemAssisting customers with service requests and coordinating with internal departmentsSupporting marketing campaigns through timely customer outreachCollecting payments when appropriateWorking collaboratively with sales, marketing, service, and operations teams to create a seamless customer experienceWe're looking for someone who genuinely enjoys helping people.Our ideal team member is:Friendly, positive, and professionalComfortable speaking with customers throughout the dayAn excellent listener and communicatorConfident asking for appointments and earning customer commitmentOrganized and able to manage multiple prioritiesMotivated by goals and performance incentivesAble to build rapport quickly over the phone, text, and emailComfortable adapting to changing priorities in a fast-paced environmentA dependable teammate who enjoys celebrating shared successTo succeed in this role, you should have:At least one year of customer service, inside sales, appointment setting, or call center experienceStrong communication skills, both verbal and writtenExperience working with CRM systems and multiple computer applicationsProficiency with Microsoft Office and Google WorkspaceStrong organizational and time management skillsThe ability to work independently while contributing to a collaborative teamReliable transportation with the ability to commute to our Marlborough officePrevious experience in HVAC, home services, construction, retail sales, or business development is preferred but not required.Bilingual candidates are encouraged to apply.At Endless Energy, we believe our employees deserve the same level of care that we provide our customers.We offer:Competitive hourly pay with uncapped commission opportunitiesMedical, Dental & Vision InsuranceCompany-paid Life InsuranceShort-Term & Long-Term Disability Insurance401(k) Retirement PlanPaid VacationPaid HolidaysYour Birthday Off with PayTuition ReimbursementOngoing training and professional developmentEmployee Referral BonusesCustomer Referral IncentivesEmployee Appreciation EventsA supportive leadership team invested in your successA culture built on teamwork, respect, and continuous growthFull-Time Schedule: Position requires availability seven days a week, with two guaranteed, consistent days off each week.We're more than a home services company, we're a team committed to helping homeowners make informed decisions while creating rewarding careers for our employees.If you're someone who enjoys connecting with people, thrives in a goal-oriented environment, and wants to be part of a growing company where your work truly matters, we'd love to hear from you.Apply today and help us continue delivering five-star experiences to homeowners across Massachusetts.
Worksite address
marlborough, MA, 01752, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.