About this opportunity
Fresenius Medical Care lists this Customer Care Associate- MediCal opportunity in remote, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
PURPOSE AND SCOPE:
The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility. The incumbent effectively communicates operational and technical support to diverse audiences on a routine basis. In this capacity, the Associate Support Technician provides outstanding customer service through effective and timely communication. Use effective customer service to address / resolve issues related to hemodialysis machines; familiar with equipment. Ensure data accuracy and integrity through the documentation process of all customer contacts in applicable systems. Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements. Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during all customer interactions. Support the assigned function(s) through active participating in cross-divisional team meetings as required. Assist with various projects as assigned by direct supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be available for inclusion in a rotating 24-hour call coverage schedule. Must be available to work overtime as required. Travel may be required.
High School Diploma required; Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred. ~ Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications. ~ Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact. ~ The rate of pay for this position will depend on the successful candidates work location and qualifications, including relevant education, work experience, skills, and competencies. Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Pay Transparency Request Form (smartsheet.Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.