About this opportunity
Jushi lists this Customer Care Consultant opportunity in parma, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH, OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day‑to‑day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.
Do what you do best and earn a little extra — $3–$5/hour in tips. In addition to your base pay.
Responsibilities
Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
Lead tours of the sales floor within the store, making product recommendations based on ongoing research of products available
Retain thorough and comprehensive knowledge of patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance
Maintain cleanliness and organization of the store by stocking retail items and supplies, sweeping, mopping, and sanitizing
Operate cash register, computer‑based POS system, and cash drawer
Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
All other job duties as assigned
Qualifications
High School diploma or General Education Development (GED) required
Associate or Bachelor’s degree in any field preferred
Excellent computer, language, and reasoning skills
Bilingual in Spanish preferred
Excellent multi‑tasking skills over the phone
Occasionally requires local travel, as needed
Physical Requirements
Constantly perform desk‑based computer tasks
Frequently sitting
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally twist/bend/stoop/squat, kneel/crawl
Benefits
We offer benefit packages that may include Medical, Dental, Vision, Life, Short‑ and Long‑Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).
Jushi is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.