About this opportunity
Accurate Courier Services lists this Customer Care -Quality Control- Full Time- Second Shift 2p-10p opportunity in cincinnati, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Quality Control/Customer Care RepresentativeJoin Accurate Courier Services — Where Every Delivery Makes a DifferenceHere we GROW again - due to customer base expansion, we have a need for additional caring professionals!!At Accurate Courier Services, we're more than logistics — we're a vital link in the healthcare network. As a national leader in medical courier services, we partner with major hospital systems and laboratories to ensure critical specimens, supplies, and equipment reach their destinations safely and on time.Our Cincinnati operations center is growing, and we're looking for dependable, detail-oriented Quality Control/Customer Care Representatives (CCRs) who take pride in accuracy, accountability, and teamwork.As a CCR at Accurate Courier Services, you'll play an essential role in supporting couriers, clients, and healthcare networks by keeping deliveries on track and communication clear. This is not a call center job — it's a fast-paced logistics support role that requires strong coordination, attention to detail, and problem-solving skills.Your day will include:Managing incoming calls from healthcare clients to place or update delivery orders.Processing and monitoring routed and on-demand medical deliveries.Performing Quality Assurance checks to verify timely, accurate, and compliant service.Working closely with Operations to resolve issues and ensure all client needs are met.Maintaining accurate documentation and communication across departments.What You'll Bring:High School Diploma or GED required.1+ year of customer service or dispatch/logistics experience preferred.Strong multitasking and problem-solving abilities.Excellent written and verbal communication skills.Dependable, professional, and calm under pressure.Proficient computer skills, especially in Excel.Flexibility to work some weekends as part of our 24/7 operation.Schedule:Full-Time, Second Shift2:00 PM – 10:00 PMSome weekend availability required due to our 24/7 operationWhy You'll Love It Here:Starting pay: $17.00/hourOpportunities for advancement — we promote from withinWork onsite in our Cincinnati operations centerSafety-first, drug-free, felony-free environmentBe part of a team where your work directly impacts patient careMake Your Work MatterJoin a company where precision, reliability, and compassion drive everything we do. Apply today and help us keep healthcare moving — accurately, safely, and on time.
Worksite address
cincinnati, OH, 45241, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.