Job description
This is a remote position.
About the Company
Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey.
About the Role
Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination.
The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish.
Key Responsibilities
Patient Support & Communication
Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner
Provide compassionate and accurate assistance regarding services, appointments, and patient questions
Ensure every patient interaction reflects empathy, professionalism, and care
Follow up with patients to ensure a smooth and positive experience
Appointment Coordination & Administrative Support
Schedule and confirm appointments accurately
Coordinate patient intake, follow-ups, and internal communication with medical teams
Maintain organized and accurate patient records in CRM/EMR systems
Support administrative workflows and operational tasks as needed
Customer Experience & Problem Resolution
Address patient concerns calmly and efficiently
Escalate complex issues appropriately while maintaining excellent service standards
Help improve processes and patient satisfaction through proactive communication
Maintain confidentiality and professionalism when handling sensitive information
Requirements
2+ years of experience in customer support, patient care, medical reception, or healthcare customer service
Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments
Excellent English communication skills (written and verbal)
Strong organizational and multitasking abilities
Comfortable using CRM systems, scheduling platforms, and digital communication tools
High attention to detail and follow-through
Ability to remain calm, empathetic, and solution-oriented in fast-paced situations
Stable work history and interest in long-term career growth
Preferred Qualifications
Experience supporting U.S.-based healthcare organizations
Familiarity with HIPAA and patient confidentiality standards
Experience in remote customer support environments
Benefits
Salary: $1,000-$1,250/Monthly
100% Remote from anywhere in LATAM.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.