Job description
Are you someone who enjoys talking with people, answering questions, and helping others find solutions? Were currently adding new team members to our remote client services team.
This position is centered around providing a professional and helpful experience to individuals and families who are looking for information about their available benefit options. Youll communicate with clients virtually, guide them through the process, and remain available to assist them with future service needs.
No previous industry experience is necessary. We provide training, coaching, and ongoing support to help you learn the position and develop professionally.
A Typical Day
Your day will consist primarily of connecting with clients through scheduled phone calls and online meetings. Each conversation is an opportunity to understand what the client needs and provide clear, helpful information.
Your responsibilities will include:
Hosting scheduled phone and video appointments
Speaking with new clients about their needs and priorities
Reviewing available benefit programs and coverage information
Answering questions in a clear and professional manner
Providing assistance throughout the application process
Supporting clients with enrollment and required documentation
Helping current clients with benefit reviews, updates, and service requests
Following up after appointments when additional assistance is required
Maintaining organized and accurate client records
Building trusted relationships through consistent communication
Participating in virtual training, coaching, and team development
Who Would Be a Good Fit?
We're interested in people who are dependable, comfortable communicating with others, and motivated to develop new skills.
You may be a strong fit if you:
Communicate confidently and professionally
Enjoy helping people and providing quality service
Are comfortable speaking with clients by phone and video
Can stay organized and manage your schedule independently
Take initiative and follow through on responsibilities
Are comfortable learning new technology and online platforms
Respond well to training, feedback, and coaching
Are willing to complete any licensing requirements associated with the position
Experience in customer service, hospitality, retail, sales, or another client-focused environment can be helpful, but previous experience is not required.
Why Join Our Team?
We provide an environment designed to support both immediate learning and long-term professional development.
Team members have access to:
Work From Home operate entirely within a remote environment
Flexible Scheduling greater flexibility in managing your workday
Step-by-Step Training learn the role, systems, and client process
Continued Mentorship receive support and guidance as you progress
Performance-Based Compensation earning opportunities tied to results
Additional Incentives opportunities for bonuses and performance recognition
Skill Development strengthen your communication, client service, and sales abilities
Career Growth opportunities to take on additional responsibilities
Leadership Opportunities advancement potential for strong performers
Virtual Team Support work alongside a collaborative and motivated team
Start Your Next Chapter
If you're looking for an opportunity that allows you to work remotely, connect with people, develop valuable professional skills, and build toward greater career opportunities, we'd like to connect with you.
Submit your application to learn more about the position and our virtual interview process.
Worksite address
Kansas City, MO, 64999, US
Who can apply
Review the original listing for location, eligibility and application requirements.