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Job description
Description
The Customer Care Unit Specialist specializes in daily operations of inbound contact center service efforts, answering customer inquiries, processing transactions, troubleshooting problems, and identifying opportunities to refer or sell additional products or services based on the customer needs. Other duties:
Assists customers with paying and receiving transactions as a virtual teller and processes consumer loan applications and new accounts via phone and internet
Provides timely and accurate information regarding bank services and resolves problems
Performs operational procedures and maintenance required to support the process of providing quality customer service
Looks for cross-sell opportunities by uncovering new and existing customer expansion opportunities and refers customers to appropriate bank area
Keeps informed about bank services and products in general and bank procedures in order to effectively serve the customer
Demonstrates professional, prompt and courteous service and shows respect and confidence when assisting customers
Qualifications:
High School diploma or equivalent educational/work experience
1 year general banking, customer service or call center experience
Bilingual (Spanish) language skills preferred
Skills:
Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
Lifting in an office setting may be required up to 30 lbs.
ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.