About this opportunity
JSI Telecom lists this Customer Enablement Specialist/Technical Trainer, Spanish Speaking opportunity in chantilly, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
JSI Overview
Founded in 1979, JSI is a privately held company headquartered in Ottawa, Canada, with offices in Washington, DC; Frankfurt; and Sydney. With customers in more than 30 countries across six continents, JSI’s software expands awareness, surfaces patterns, and simplifies data complexity to support mission‑critical operations. Known for innovation—from setting early standards in lawful digital intelligence to today’s multi‑source investigative environments—JSI has been protecting what matters for over 40 years.
JSI USA is seeking a Customer Enablement Specialist / Technical Trainer for our Chantilly, Virginia office. This position allows the candidate to leverage Spanish language skills to support our global customer base. The role offers the opportunity to build upon existing technical or analytic skillsets while working with advanced technologies in digital intelligence and AI.
We offer a relaxed, collaborative work environment where open communication and design discussions are encouraged. Our rewarding and stimulating atmosphere has contributed to an employee retention rate well above industry standards.
Position Summary
The Customer Enablement Specialist / Trainer is responsible for:
Providing product training to customers
Working directly with customers, often on‑site, to educate and enable them to use the flexibility and capabilities of their JSI solutions
Maintaining current knowledge of JSI products and incorporating updates into training and customer interactions
From initial training through regular check‑ins with the Project Manager, this role ensures customers are achieving their desired outcomes. You will help communicate ROI to customers and end users to ensure they are gaining value from their JSI solutions and increasing usage of features. This position is essential to driving product adoption, maximizing value, and communicating outcomes to customers.
Although this role does not manage the overall customer relationship, it plays a critical part in delivering a world‑class customer experience, supporting outcomes, and contributing to account renewal. By enabling customers, you also help reduce overall operational costs for JSI.
This role supports two major areas: Analysis and Enablement.
Analysis Responsibilities
Activities focused on understanding customer outcomes, workflows, and deployment-based support, including:
Assisting with customer workshops for workflow configuration, outcome clarification, and user role definition
Documenting and communicating all customer information gathered during engagements
Contributing to the creation of customer workflows and standard operating procedures
Developing, with the customer and account team, a Customer Success Plan that drives outcomes, solution usage, and account renewal
Enablement Responsibilities
Activities focused on customer enablement, outcomes, and role‑based learning.
Develop:
Creating learning content such as training courses, eLearning modules, micro‑learning, case scenarios, tips, and hands‑on exercises
Validating content to ensure relevance and accuracy, addressing needed fixes, and identifying gaps for supplemental content
Deliver:
Coordinating and delivering training events at JSI facilities or customer sites
Mentor:
Guiding new customers on best practices for using their JSI solutions based on their business needs, outcomes, and user base
Helping existing customers maximize use of their deployed systems and increasing awareness of additional JSI features or solutions
Conducting regular check‑ins to monitor product usage, adoption, and process evolution
Required Qualifications
Bachelor’s degree; or equivalent experience plus a minimum of 8 years of relevant experience; or Master’s degree plus 6 years of relevant experience. Relevant experience must be from law enforcement, the military, or the intelligence community
Professional Spanish language fluency
Excellent communication, organizational, and facilitation skills
US citizenship required
Secret clearance required
The ability to obtain and maintain a U.S. Government Top Secret security clearance. U.S. citizenship is required for security clearance eligibility.
Ability to qualify for customer site access
Ability to travel frequently, sometimes with short notice
Preferred Qualifications
Experience training individuals and small groups with varied skillsets and intelligence backgrounds
Familiarity with lawful intercept collection practices and intelligence cycles
Experience writing or updating procedural documentation
Working knowledge of the JSI product base
Ability to communicate basic sales messaging, including delivering a basic demo
Personal Attributes
Self‑motivated and able to manage multiple priorities
Strong customer focus and commitment to providing an excellent experience
Comfortable navigating and resolving conflict
Strong analytical and problem‑solving skills with high attention to detail
Work Conditions
Regular travel (approximately 40 percent)
Occasional evening and weekend work to meet deadlines
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran.
The anticipated salary range for this position is $115,000 – $170,000 annually. Actual compensation will be determined based on a variety of factors, including, but not limited to, the seniority level (intermediate or senior) at which the position is filled, education, relevant work experience, industry experience, technical skills, certifications, and internal equity.
The posted salary range reflects the Company's good faith estimate at the time of posting and may be modified as business needs or market conditions change. Additional compensation in the form of discretionary bonuses may be available.
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Worksite address
chantilly, VA, 22021, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.