This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Are you passionate about helping customers succeed with sophisticated technology? Do you enjoy solving complex technical challenges, working directly with customers to become the trusted expert they rely on when things get difficult?
Do you thrive at the intersection of technology, customer success, and problem-solving? Are you the kind of person who enjoys understanding how things work, identifying opportunities for improvement, and helping customers get the most value from a platform?
If so, we’d love to hear from you!
About us
We are Resistant AI, a fast-moving startup where things happen quickly, and decisions are made just as fast. We believe in taking initiative – better to ask forgiveness than permission – but don't worry, we keep it organized and collaborative. If you love the thrill of building and iterating, you'll fit right in!
And what do we actually do?
We protect the AI and automation systems of modern financial services from manipulation and attac k. We do so by forensically analyzing everything from the documents submitted by customers to the ongoing behaviors they exhibit while using the service to uncover and prevent serial fraud, synthetic identities, account takeovers, money laundering, and as-yet-unknown financial threats operating at scale.
This is our founding team's second startup, and we recently closed our Series B investment round led by Google Ventures, Index Ventures and Credo Ventures.
More information about us can easily be found here Resistant AI.
Who are we looking for?
This role is focused on Customer excellence, ensuring our customers successfully deploy, adopt, optimize, and continuously derive value from Resistant AI solutions.
You will work closely with Customer Success, Product, Research, Engineering, Operations, and Support to help customers maximize the effectiveness of our solutions and achieve their business goals.
As a Customer Engineer, you will become a trusted technical advisor to a portfolio of strategic customers. You will help them navigate complex integrations, optimize performance, solve challenging technical problems, and identify opportunities to improve outcomes over time.
You will be responsible for building technical credibility, driving customer success through expertise, and helping customers realize the full value of their investment in Resistant AI.
By combining technical knowledge, customer empathy, and problem-solving skills, you will play a key role in helping customers achieve measurable business outcomes while influencing the future direction of our products through direct customer insight.
What will you be doing?
Leading technical onboarding and deployment activities for new customers
Helping customers successfully operationalize Resistant AI within their fraud prevention workflows
Supporting integrations, technical configuration, implementation planning, and solution optimization
Acting as a trusted technical advisor throughout the customer lifecycle
Building strong relationships with customer technical, operational, and fraud teams
Helping customers maximize efficacy, performance, and business value from our solutions
Conducting technical health reviews and identifying risks before they become customer issues
Supporting complex troubleshooting and escalation management activities
Partnering with Operations to improve monitoring, observability, and proactive customer care
Working closely with Product, Research, and Engineering to ensure customer feedback influences future product development
Translating customer challenges into actionable product, operational, and technical improvements
Contributing to best practices, implementation playbooks, reusable configurations, and customer success frameworks
Partnering with Customer Success to identify technical opportunities that improve customer outcomes and support long-term account growth
Helping create customers who cannot imagine operating without Resistant AI
What do you bring?
At least 3 years of experience in a customer‑facing technical role such as Technical Account Management, Solutions Engineering, Professional Services, Technical Consulting, Customer Success Engineering, Implementation Consulting, or a similar position
Strong understanding of SaaS products, APIs, integrations, data flows, and technical troubleshooting
Experience working directly with enterprise customers in a technical advisory capacity
Strong technical acumen and the ability to align technical solutions with business objectives
Ability to communicate effectively with both technical and business stakeholders
Analytical mindset with strong problem‑solving capabilities
Experience managing complex customer situations and driving resolution across multiple teams
Ability to work effectively across Customer Success, Product, Engineering, Research, Operations, and Support teams
Strong organizational skills and attention to detail
Proactive, customer‑focused mindset with a passion for continuous improvement
Experience in fraud prevention, identity verification, cybersecurity, risk management, financial services, or adjacent industries is a strong advantage
Why you might enjoy this role?
You enjoy solving difficult technical problems with real business impact
You like becoming a trusted expert and advisor to customers
You enjoy working at the intersection of technology, customer success, and innovation
You like understanding how customers operate and helping them improve over time
You want to influence products by bringing real‑world customer insight back into the company
You enjoy collaborating with smart people across multiple disciplines
You thrive in environments where ownership, curiosity, and initiative are valued
What do we offer?
Working alongside some of the top professionals in AI, fraud detection, cybersecurity, and machine learning
A unique opportunity to help build and shape a brand‑new Customer Engineering function
A culture that values individual intellect as much as teamwork
A rapidly growing company where your work has direct customer impact
Flexible working hours and home office
Modern working environment in San Antonio, TX (soon)
5 weeks of vacation + sick days
Team events and sports activities on a regular basis
The opportunity to work with some of the world’s leading financial institutions and fintech companies
The chance to influence how a category‑leading fraud prevention platform is delivered, adopted, and optimized across global customers
Got you interested? Send us your CV and let’s find out together! We’d love to chat.
#J-18808-Ljbffr
Worksite address
san antonio, TX, 78208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.