About this opportunity
Stryker Group lists this Customer Excellence Associate Manager - Remote opportunity in workfromhome, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Help shape the future of education and surgeon engagement. As a Customer Excellence Manager, you will build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons across a dynamic western territory. Acting as a key partner between Medical Education, Sales, and academic centers, you will develop and execute customer engagement strategies that support surgeon development, enhance educational experiences, and create meaningful connections throughout the physician training journey. This highly collaborative role is ideal for a relationship-focused professional who understands the orthopaedic landscape, thrives in front of customers, and is passionate about influencing the next generation of surgical leaders
The preferred candidate will be located in the Western region.
What you will do:
Manage internal and external resources that supports an overarching strategic direction
Product and procedural expertise related to HCP education programs
Understanding and knowledge of key competitive landscape
Collaborate with key opinion leaders to design educational materials
Responsible for developing and managing customer-facing strategy, content and education programs
Drive team collaboration with broader Medical Education/product marketing/sales training, etc
Lead Medical Education program coordination, logistics and content delivery
Organize and deliver in-class or virtual courses
Identify and analyze Medical Education program metrics to identify effectiveness
Contribute meaningful input into the strategic direction for Medical Education
Identify potential areas of opportunity for new investments
Develop KOL network, VOC and survey to gather customer feedback
Understand and provide input to training and Medical Education workstreams
Allocate support and resources to leverage programs
Develop Medical Education programs while adapting to customer needs and business priorities
Understand the different communication channel strategies and associated impacts
Articulate desired communications outcomes consistent with Medical Education strategy
What you will need:
Required: Bachelor’s degree required
Required: 6+ years of work experience required
Preferred: MBA preferred
Preferred: 3+ years medical device or Medical Education experience preferred
Orthopaedic experience preferred
Excellent presentation and interpersonal communications skills
Posted Date: 10/01/2026 This role will be posted for a minimum of 3 days.
United States of America Pay Ranges:
USN: $102,600 - $171,000 USD Annual
US5: $107,700 - $179,600 USD Annual
US10: $112,900 - $188,100 USD Annual
US15: $118,000 - $196,600 USD Annual
US20: $123,100 - $205,200 USD Annual
US30: $133,400 - $222,300 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
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Worksite address
workfromhome, CO, 80285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.