About this opportunity
Insight Global lists this Customer Experience Analyst opportunity in stamford, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Contract to hire, 4x week onsite in Stamford, CT
Interested in this role You can find all the relevant information in the description below.
Must-Haves:
3+ years of business analysis experience
Requirements gathering/writing and customer journey mapping experience
Project management experience, including managing multiple priorities and cross-functional initiatives
Strong data analysis, presentation, and stakeholder communication skills
Plusses:
Cable, Mobile, or telecommunications billing experience
Customer Experience (CX) analytics, including customer feedback, verbatims, KPIs, and metrics
Process mapping/workflow documentation experience with tools such as Visio
Day-to-Day / Job Description:
Insight Global is seeking a CX Analyst for a top telecommunications client supporting its Digital Services Customer Experience team. This analyst will focus on the Billing Journey across Cable and Mobile, spending approximately 40% of their time writing requirements, 20% journey mapping, 20% data analysis, and 20% on ad hoc initiatives. Responsibilities include gathering and documenting business requirements, creating customer journey maps and workflows, analyzing CX data and customer feedback to identify trends and opportunities, and translating findings into actionable recommendations. The analyst will also use their project management experience to coordinate cross-functional initiatives, manage priorities, facilitate stakeholder alignment, track CX metrics, and support future-state customer experience improvements.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.