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Amazon Inc.

Customer Experience Analytics Lead – Delivery Performance

factoria, WA

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About this opportunity

Amazon Inc. lists this Customer Experience Analytics Lead – Delivery Performance opportunity in factoria, Washington. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Amazon Air’s Customer Experience team is hiring a Business Analyst to build and maintain dashboards and data pipelines that improve delivery performance for customers. You will work with large data sources (Redshift, Andes, PerfectMile, DataCentral) to surface actionable insights for senior leaders and operations teams.

Responsibilities include owning metrics, performing root-cause analysis, and applying generative AI to automate monitoring and reporting workflows.

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