About this opportunity
TelyRx lists this Customer Experience Associate opportunity in clearwater, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Be the voice of our customers and help create exceptional experiences every day.
The Customer Experience Specialist is a key member of our customer support team and serves as a trusted first point of contact for customers. In this role, you’ll provide responsive, knowledgeable support, answer questions, resolve routine issues, and ensure every customer interaction reflects our commitment to exceptional service.
This is an ideal opportunity for someone who is customer-focused, personable, detail-oriented, and eager to build a career in customer experience. You’ll be responsible for accurately documenting customer interactions, following through on requests, and escalating more complex issues to the appropriate team when needed.
Responsibilities
Respond to inbound customer inquiries via phone both inbound and outbound, email, or ticketing systems
Provide accurate information regarding products, services, policies, and procedures
Resolve routine customer issues and complaints in a timely and professional manner
Accurately document customer interactions in CRM systems
Follow established scripts, workflows, and service guidelines
Escalate complex or unresolved issues to higher-level support or supervisors
Meet or exceed individual performance metrics (AHT, quality, adherence, CSAT)
Maintain confidentiality and comply with company policies and regulations
Demonstrate professionalism, empathy, and active listening during all interactions
Handles basic to moderately complex issues
Works under direct supervision
Limited decision-making authority
Escalates advanced issues per defined guidelines
Qualifications:
High school diploma or equivalent
Strong verbal and written communication skills
Comfortable navigating multiple systems (CRM/ticketing)
Basic computer proficiency and ability to navigate multiple systems
Customer-focused mindset with problem-solving abilities
Ability to follow instructions and standardized procedures
Ability to work in a fast-paced, high-volume environment
Time management and organizational skills
Preferred Qualifications:
Prior customer service or call center experience
Familiarity with CRM or ticketing systems
Bilingual skills (English/Spanish) a plus
What we offer
Competitive base salary plus performance-based bonus opportunities
Comprehensive medical, dental, and vision coverage
Health Savings Account (HSA) eligibility
401(k) retirement savings plan
Flexible scheduling options to support work-life balance
Generous paid time off (PTO) program
Worksite address
clearwater, FL, 34623, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.