Job description
At TDS Global Solutions, we partner with some of the most respected Customer Experience (CX) and Business Process Outsourcing (BPO) organizations across the United States and around the world. Our clients trust us to identify exceptional operations, service delivery, and client services leaders who optimize performance, lead high-performing teams, and deliver outstanding customer experiences.
We are actively supporting multiple client engagements while continuously building relationships with accomplished Customer Experience operations professionals for current and upcoming opportunities. Many of the organizations we represent rely on us to identify top talent before positions are publicly announced, giving qualified candidates access to confidential opportunities that may not be available through traditional job postings.
Whether you're an accomplished operations executive, client services leader, service delivery professional, customer experience executive, or contact center leader, we welcome the opportunity to learn more about your experience and career goals.
Why Apply?
When you apply, our recruiting team will review your background against both active and upcoming client searches across the Customer Experience outsourcing industry.
Qualified candidates may be considered for opportunities including:
Operations Leadership
Service Delivery
Client Services
Customer Experience (CX)
Contact Center Leadership
Shared Services
Operational Excellence
Executive Operations Leadership
As new opportunities become available, we proactively reach out to professionals whose experience aligns with our clients' hiring needs, leadership requirements, geographic preferences, and compensation expectations.
Our goal is simple: build long-term relationships with outstanding professionals and introduce them to organizations where they can make a significant impact.
Typical Roles We Recruit
Contact Center Manager
Senior Operations Manager
Director of Operations
Director of Contact Center Operations
Director of Client Services
Director of Service Delivery
Director of Customer Experience
Vice President of Operations
Vice President of Client Services
Vice President of Service Delivery
Vice President of Customer Experience (CX)
Senior Vice President of Operations
Chief Operating Officer (COO)
What Happens After You Apply?
After you submit your application:
Our Executive Recruiting team will review your experience against current and upcoming client engagements.
Qualified candidates may be invited to participate in an introductory conversation to discuss their background, leadership accomplishments, and career interests.
Your profile will be retained for consideration as new opportunities become available.
When we identify a role that aligns with your experience and goals, one of our recruiters will contact you to discuss the opportunity in greater detail.
Because many of our searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements.
**While we carefully review every application, submission does not guarantee an interview or immediate placement.**
Requirements
Recent leadership experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is preferred.
Who We're Looking For
We are seeking experienced operations and client services leaders who have worked within Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organizations.
Candidates should have experience leading one or more of the following functions:
Customer Care
Customer Support
Contact Center Operations
Service Delivery
Client Services
Customer Success
Back Office Operations
Workforce Management (WFM)
Quality Assurance (QA)
Training & Development
Operational Excellence
Digital Transformation
AI-Enabled Customer Experience
Business Process Outsourcing (BPO)
Shared Services
Experience leading large-scale customer operations, global delivery organizations, or complex outsourcing environments is highly valued.
Skills, Technologies & Industry Experience We Frequently Recruit For
Operations & Leadership
Operations Management, Contact Center Leadership, Client Services, Service Delivery, Customer Experience (CX), Workforce Management (WFM), Workforce Engagement Management (WEM), Quality Assurance (QA), Performance Management, Coaching & Development, Operational Excellence, Lean, Six Sigma, Process Improvement, Continuous Improvement, Change Management, Vendor Management, P&L Management, Global Delivery, Shared Services, Client Relationship Management.
CX Technologies
Customer Experience (CX), Contact Center, Business Process Outsourcing (BPO), CCaaS, Digital Transformation, AI, Automation, CRM, Salesforce, ServiceNow, Genesys, NICE CXone, Five9, Amazon Connect, Talkdesk, Verint, Calabrio.
Industry Verticals
Healthcare, Banking, Financial Services (BFSI), Insurance, Retail, E-Commerce, Travel & Hospitality, Telecommunications, Technology, Utilities, Gaming, Government, Manufacturing.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.