About this opportunity
A.O. Smith lists this Customer Experience Platform Lead opportunity in ashland city, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
A.O. Smith is seeking a Customer Service Solutions Manager to lead strategy, modernization, and optimization of customer service technologies and engagement platforms, guiding a high-performing team across contact center systems and omnichannel solutions.
This role partners with IT, Engineering, Warranty, and Operations to improve customer experience, drive digital transformations, and ensure platforms meet business needs while delivering measurable service improvements.
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Worksite address
ashland city, TN, 37015, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.