Availability awaiting confirmation
We are waiting for a fresh update from the source. This page preserves the last received job details; current availability is not confirmed.
Job description
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Direct applicants only. We are not seeking 3rd party recruitment services for this role.
At Smithville Communications, every customer interaction is an opportunity to make a lasting impression. As a Customer Experience Representative, you will be the voice of our brand, delivering personalized, high-quality support across multiple channels. Reporting to the Supervisor of Customer Experience, you will play a key role in building customer trust, resolving issues with care, and ensuring every person who reaches out feels heard and valued. This role is well-suited for someone who thrives in a people-first environment, adapts quickly, and takes pride in owning the customer journey from start to finish.
WHAT YOU'LL DO
Experience-Focused Interactions
Connect with customers across multiple communication channels while delivering a consistent, high-quality experience
Communicate clearly, professionally, and respectfully in every interaction
Listen actively to understand what customers need, what concerns them, and what they are hoping to accomplish
Adjust your tone and approach based on the situation and the individual you are speaking with
Build genuine trust and rapport while setting and managing realistic customer expectations
Adaptive Problem Solving
Evaluate situations thoughtfully using critical thinking and available information
Identify the best path forward while remaining flexible as circumstances change
Apply good judgment when resolving issues or determining next steps
Handle difficult interactions with patience, professionalism, and composure
Operational Agility
Transition smoothly between shifting priorities, tasks, and workflows
Maintain accuracy and attention to detail even in a fast-paced, dynamic environment
Pick up new processes and tools quickly as business needs evolve
Balance speed and efficiency with quality outcomes for every customer
End-to-End Customer Ownership
Take full accountability for a customer's experience from the first point of contact through resolution
Follow up in a timely manner and keep customers informed throughout the process
Advocate for the customer while staying aligned with business goals
Maintain a seamless experience even when handoffs or transitions are involved
Continuous Learning and Collaboration
Cross-train across multiple areas of customer experience to support team flexibility
Work collaboratively with peers and internal partners to deliver on shared goals
Actively seek feedback and pursue opportunities to grow and improve
Contribute to a team-oriented culture where adaptability is valued
WHAT YOU BRING
High school diploma or equivalent required
Previous experience in a call center or customer-facing role preferred
Ability to learn company systems, processes, and new software quickly
Strong critical thinking and problem-solving skills
Ability to handle sensitive information with discretion and professionalism
Strong ability to prioritize and manage multiple responsibilities simultaneously
Excellent written and verbal communication skills
Openness to change, a growth mindset, and a commitment to continuous improvement
Strong organizational skills and attention to detail
Ability to pass a drug screen and background check
Valid driver's license and a safe driving record
WORK ENVIRONMENT
This position is primarily office-based, performed indoors in a comfortable, temperature-controlled setting with moderate noise levels. A standard schedule of 40 hours per week is expected, with occasional overtime, evenings, or weekends required to meet critical deadlines or address urgent needs.
WHAT WE OFFER
FREE Degree and certificate programs for eligible employees
FREE Dental, Term Life Insurance, and Long-Term Disability Insurance
Low-cost Medical, Prescription, and Vision plans
401(k) with a company match
Health Savings Account with annual company contributions
Employee discounts on Smithville services
Generous PTO and paid holidays
Ongoing training and development
WHO WE ARE
For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best internet, voice, and security services without sending you across the globe for support. We love our services and Indiana.
WHY JOIN US?
This is a role where your communication skills, empathy, and drive to solve problems will have a real impact every single day. At Smithville, you are not just taking calls or answering questions — you are shaping the experience customers have with a company that has served Indiana communities for over a century. You will be part of a collaborative team that supports your growth, invests in your development, and genuinely values the work you do.
If you are passionate about people and ready to bring your best to every interaction, we would love to hear from you.
Smithville is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Powered by JazzHR
Compensation details: 17.25 Yearly Salary
PIabf b7f-
Worksite address
ellettsville, IN, 47429, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.