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Job description
Job Summary:
As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.
Job Responsibilities:
Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
Meet individual and team customer focused goals
Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
Assist with special projects within our Retail Operations and E-Commerce Departments
Job Requirements:
1-2 years of customer service/call center experience; 1 year of retail experience preferred
High school diploma or equivalent, some college preferred.
Proficient in Microsoft Office; especially Word and Excel
Ability to quickly learn new software and applications
Excellent verbal and written communication skills
Follow procedures in place with minimal error
Ability to manage work and effectively multi-task
Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.
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