About this opportunity
Amazon lists this Customer Growth Manager, Amazon Shipping opportunity in san jose, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Growth ManagerThis is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. This role plays a critical part in ensuring the success and satisfaction of Amazon Shipping partners by managing key escalations, providing proactive insights, and delivering a seamless support experience. The CGM will work closely with onshore CGMs.Key job responsibilities CGMs support shippers by resolving issues and driving improvements across six primary categories:Pickup Support-Resolve missed, delayed, or urgent pickup requests. Minimize shipper disruptions through timely coordination and responseTracking and Delivery Resolution-Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concernsBilling & Account Management-Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact pointsClaims Assistance-Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policyProactive Account Optimization-Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self-service tools and best practicesComplex or Cross-functional Escalations-Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errorsA day in the life Engage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions.Basic Qualifications2+ years of professional or military experience2+ years of generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle experience2+ years of exceeding quota and key performance metrics experienceBachelor's degreeExperience with business development, partnership management, or sourcing new businessPreferred QualificationsExperience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environmentExperience using Salesforce.com at an advanced level including the development of dashboards and reports, programming experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Worksite address
san jose, CA, 95112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.