About this opportunity
Dovel Technologies, Inc lists this Customer Information System Solution Architect opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Family: Solutions Architecture Consulting Travel Required: Up to 50% Clearance Required: None
What You Will Do:
Own the CIS Solution Blueprint: customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunning
Define bill calculation architecture: billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handling
Lead Fit-Gap workshops across Customer Ops, Revenue Mgmt, Metering, IT, and Regulatory Affairs
Govern configuration standards; conduct peer reviews of configuration workbooks and functional design documents
Translate regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into implementable rate configurations
Author test scripts for billing cycle, SIT, and UAT; lead bill calculation regression testing across rate schedule portfolios
Design AMI/MDM integration: interval data ingestion, VEE triggers, register reconciliation, connect/disconnect dispatch
Define cutover data load sequence and reconciliation controls balancing to legacy system totals
Architect CIS integrations: OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial posting
Lead a team of 4–10 CIS functional consultants and integration specialists across design, build, test, and deploy
Own customer data migration strategy from legacy CIS: master data, billing/payment history, and open AR balance cutover
Design role-based training and produce knowledge transfer materials for CSRs, billing analysts, and metering staff
Support CIS business development and capture activities
What You Will Need:
Bachelors degree with a MINIMUM of TEN (10) years of CIS consulting or utility technology experience, and a MINIMUM of FIVE (5) years in CIS solution architecture or functional delivery leadership.
Experience is SAP CIS is highly preferred.
Demonstrated CIS data migration leadership: customer master, billing history, and open AR balance migration from legacy platforms.
At least TWO (2) full-lifecycle CIS implementations at electric, gas, or water utilities as lead architect or functional lead.
CIS integration architecture experience with 2+ of: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GL.
Hands-on configuration experience: SAP IS-U / S/4HANA Utilities OR Oracle CC&B / CCS (C2M) — deep expertise in at least one platform required.
Deep knowledge of utility meter-to-cash process: read acquisition → VEE → bill calc → invoice → payment → collections → write-off.
Direct experience designing complex utility rate structures: TOU, NEM, demand charges, budget billing, and income-qualified program rates.
What Would Be Nice To Have:
SAP Certified Associate – SAP for Utilities (IS-U) or S/4HANA Utilities
Experience with legacy source CIS platforms: Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systems
Oracle Utilities Implementation Specialist (CC&B or C2M)
Salesforce Energy & Utilities Cloud as CRM layer integrated with SAP or Oracle CIS backends
Dual-platform experience (SAP + Oracle) — strong differentiator for migration programs
EV charging program billing, NEM 3.0, prepay metering, or community solar subscriber management
SAP BRIM / Convergent Invoicing for multi-commodity or subscription billing
PCI-DSS and customer PII / data security compliance requirements in utility CIS environments
Oracle C2M cloud deployment (OCI SaaS) configuration experience
NERC CIP / NIST CSF awareness for CIS systems within or adjacent to the utility control network.
The annual salary range for this position is $162,000.00-$270,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend
About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or Correspondence received by any applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.