Job description
MedScope (a division of Medical Guardian) is a fast-paced and rapidly growing health and safety company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.
Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.
This position follows an extended schedule that differs from the standard 9:00 AM – 5:00 PM ET shift worked by the rest of the team. The first 5 to 5.5 hours will overlap with standard team hours, while the remaining portion of the shift is dedicated to supporting our expanding national partnerships that require evening phone coverage. This includes answering inbound calls from members who wish to opt in to eligible Medicare Advantage services. When not on calls, the representative will complete standard intake processing tasks, including email and fax order entry. While this role may eventually expand to include additional extended coverage team members, the current position requires someone who can work independently and maintain productivity during evening hours with limited or no direct managerial support.
This is a full-time position requiring a daily schedule of 12:00 PM - 8:00 PM EST. Please note that up to the first 30 days of employment will require a traditional 9:00 AM - 5:00 PM EST schedule to allow for proper onboarding and training.
Hourly rate: $21/hour
Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.
Tasks:
Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
Making necessary changes to existing customer records, and cancelling service when needed
Answering phone calls and emails daily
Requirements
Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Minimum associate degree in healthcare related field (preferred)
Proficiency in the Microsoft Office suite of applications required
Ability to type at least 40 WPM
Must complete daily tasks assigned
Must be detail oriented
Ability to adapt to changes
Behavioral Requirements:
Intelligent individual with excellent oral and written communication skills
Critical thinker - ability to decipher when things are missing or incorrect
Accurate and organized - heavy data entry of important information
Friendly phone demeanor - will be in direct contact with both customers and referring sources
Team player - will work on the Intake team as well as with other departments daily
Punctual and reliable with a professional appearance and demeanor
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation & Public Holidays)
Short Term & Long Term Disability
Retirement Plan (401k)
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.