Job description
Job Title:Customer Onboarding Engineer (Security & Compliance)
Pay Type: SALARIED EXEMPT
Location:Remote
Summary of Position Role/Responsibilities
We are seeking a Customer Onboarding Engineer to lead the secure and compliant onboarding of customers into our cybersecurity platform. This role is responsible for working directly with customers—primarily in U.S. federal and highly regulated environments—to integrate data sources, configure security tooling, and ensure successful deployment aligned with compliance requirements. This position is hands-on, customer-facing, and requires strong experience with Microsoft and Azure security services, along with familiarity across other SIEM, EDR, and cloud platforms.
Essential Functions of the Job
Lead end-to-end customer onboarding into SIEM/XDR/MDR platforms, ensuring timely and successful delivery
Configure and validate Microsoft security services, including Defender XDR and Purview
Onboard and integrate data sources (identity, endpoint, cloud, SaaS, network logs) into security platforms
Build and maintain automation workflows using Azure Logic Apps, Power Automate, or similar SOAR tools
Work closely with customers to gather requirements, validate configurations, and support go-live readiness
Create and maintain customer-facing documentation, including:
As-Built documentation
Onboarding runbooks
Data source inventories
Status trackers
Support compliance and audit activities by preparing evidence and documentation (FedRAMP, FISMA, CMMC, etc.)
Collaborate cross-functionally with SOC, engineering, and compliance teams
Provide status updates and reporting to customers and internal stakeholders
Marginal Functions of the Job
Other duties as assigned
Normal Work Schedule
This is a full-time position. Standard business hours are Monday through Friday 8:30 AM to 5:30 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.
Education, Training, and Experience
Experience onboarding customers into SIEM, XDR, MDR, or security operations platforms
Hands-on experience with Microsoft Defender XDR and/or Microsoft Purview
Experience working in U.S. federal or highly regulated environments (FedRAMP, FISMA, CMMC, etc.)
Strong understanding of log ingestion and data integration, including identity, endpoint, and cloud logs
Experience creating customer-facing technical documentation
Ability to work independently in a customer-facing delivery role
Strong communication and stakeholder management skills
Preferred Qualifications
Microsoft & Azure
Microsoft Defender suite (Endpoint, Identity, Office 365, Cloud)
Microsoft Purview (audit logging, compliance, data governance)
Microsoft Sentinel (data connectors, log onboarding, validation)
Azure AD / Entra ID, Azure Monitor, Log Analytics
Experience with KQL for log analysis and troubleshooting
Automation using Azure Logic Apps or Power Automate
Other Cloud & Security Tools
SIEM platforms such as Splunk, QRadar, Elastic, Chronicle
EDR/XDR tools such as CrowdStrike, SentinelOne
AWS security services (e.g., CloudTrail, GuardDuty)
Log ingestion tools such as Syslog, Logstash, Fluentd
EEO Statement
The Company is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status, or any other basis protected by applicable discrimination laws.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.