About this opportunity
Gates Corporation lists this Customer Operation Order Management Clerk opportunity in hebron, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
What To Expect
As Customer Operations Order Management Clerk you will play a key role in delivering superior service to our customers across North America. In this role you will be responsible for reviewing, entering and managing customer orders accurately and efficiently. This role ensures that all orders are processed in a timely manner, coordinates with internal teams for fulfillment, and maintains high levels of customer satisfaction through accurate and organized order management. This position will support our Customer Operations Teams across North America.
Keys Responsibilities (to name a few)
Monitor and process daily incoming orders for assigned Oracle based customers.
Verify order details, pricing, product availability, and customer information
Adjust shipping dates to align with customer requirements and current transit times
Coordinate with warehouse, logistics, and procurement teams to ensure timely fulfillment
Resolve common errors to progress orders through the order management system
Monitor order status and proactively resolve discrepancies or delays
Communicate order updates, shipping information, and issues to customers
Maintain accurate records of orders, invoices, and customer interactions
Assist with processing returns, exchanges, and cancellations as needed
Ensure compliance with company policies, procedures, and service standards
About You
1 year of relevant experience, preferably in a fast-paced customer service environment
Bachelor's degree preferred
Proficiency in Microsoft Word, Excel, and familiarity with database systems
Strong written and verbal communication skills
Demonstrates confident decisiveness and a willingness to take action when addressing customer issues.
High attention to detail with a proactive approach to time management
Ability to work independently while managing multiple priorities in a fastpaced environment.
Must be legally authorized to work in the United States on a permanent basis without sponsorship
PAY & BENEFITS
Full-Time
Relocation is not provided
Medical, Dental, Vision insurance and other voluntary benefit options: benefits beginonthe first day of the month immediately following your date of hire
Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
401(k): 3% company contribution and additional 3% company match
Tuition Reimbursement
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.