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Job description
Customer Operations Manager DEStreem develops the next generation SaaS platform for commercial renewable energy asset management. Our goal is to accelerate the energy transition by helping asset managers and operators to extract the maximum value from their renewable energy portfolios.The Role You are the first member of the Operations Team for Germany. You will support customers in the daily use of our solution, ensure data quality, optimize the Streem models for each user, build relationships with stakeholders, and drive the introduction of new features. The Operations Team is the interface between Tech, Product, Sales, Customers, and external partners.Your TasksProvide excellent customer support before, during, and after the implementation of the solutionManage interactions with German stakeholders, including metering stations and grid operatorsHandle customer inquiries promptly and find simple, automated solutions to problemsMonitor data quality to identify bugs and errorsUnderstand customer business goals, requirements, and KPIsShare customer feedback with product teams to drive continuous improvementAct as a strategic advisor on best practices and optimization potentialsYour ProfileFirst experience as an analyst, consultant, or in customer support in the SaaS or energy sector is advantageousStrong analytical and technical skills to evaluate complex data setsKnowledge of data collection and analysis tools, willingness to develop furtherDemonstrable interest in renewable energies and the green transformationFluent German and EnglishExcellent organizational skills and attention to detailAdditional InformationA dynamic, entrepreneurial environmentAn international team with many different nationalitiesAn existing customer base waiting for us to develop further featuresPerks & Benefits At Streem, we believe our employees should be fairly compensated, share in the company’s success, and enjoy an open, flexible work environment that adapts to their individual needs. In practice, this means:Flexible remote working that adapts to your schedule and personal needsState-of-the-art tools and equipment tailored to your working style and habits, so you can do your best workStreem Energy is an equal opportunity workplace and has a policy of active promotion of diversity. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Worksite address
aberdeen, MD, 21001, US
Who can apply
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