About this opportunity
Pop-Up Talent lists this Customer Operations Representative - International Accounts opportunity in charlottesville, va, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Rep, B2B Charlottesville, VA 22911
Is responsible for proactive and reactive activities about domestic orders, repairs and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives
Enters and follows up on customer orders, and demo/sample/label requests from sales force to ensure expedient delivery
Handles all service requests, providing loaners as needed
Assists customers and sales representatives with returns for credit of MicroAire product
Is responsible for researching applicable information and entering data to properly establish new customer accounts
Educates customers and sales force on proper cleaning and sterilization techniques of MicroAire instrumentation and disposables, as well as pertinent information regarding installation and usage
Cross references competitive products to similar MicroAire equipment or disposables
Handles various inquiries including (but not limited to) pricing, GPO affiliation, package tracking, product material content, Medicare/Medicaid reimbursement, and financing options
Processes sales leads based on market group and customer location
Assists Accounts Receivable group in researching unpaid or short paid invoices
Establishes access to the proprietary section of the MicroAire web site, and trains customer and sales representatives in navigating the site
At least 2+ years of experience communicating with commercial customers in a professional setting.
Good customer service skills
Proficient in MS Excel, Word and Outlook
Must have the ability to handle difficult situations while maintaining or exceeding customer expectations
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.