Job description
This is a remote position.
About the Role:
We are seeking a detail-oriented and proactive Order Management & Fulfillment Specialist to join our team. This role is critical in ensuring smooth order processing, accurate billing, effective communication with customers, and timely accounts receivable support. The ideal candidate will have experience with ERP systems like NetSuite, strong organizational skills, and a collaborative mindset.
Key Responsibilities:
Manage order processing and fulfillment activities from order entry to delivery
Provide responsive and professional communication to customers regarding order status, delays, or issues
Investigate and resolve customer inquiries and complaints on time.
Support billing processes and ensure accuracy in invoicing
Collaborate with the accounting team to assist with accounts receivable follow-up
Maintain accurate records and update order statuses in the ERP system
Identify and escalate process improvements or operational challenges
Requirements
Key Qualifications:
Experience using NetSuite or similar ERP systems is highly preferred
Strong understanding of order fulfillment and billing workflows
Excellent attention to detail and accuracy in data entry
Strong written and verbal communication skills
Proven ability to multitask, prioritize tasks, and manage time efficiently
Self-motivated team player who can also work independently and take initiative.
Benefits
Reminders:
Attaching your resume is optional but highly recommended to ensure the information in your application form is accurate.
A Loom video is required as clients may request it during the selection process.
Be sure to complete the skill set section thoroughly—this is crucial for our internal system automation and ensures your application is processed efficiently.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.